Summary

divpI have excellent time management skills and know how to prioritize the work that I have to do. I have a confident approach to working with computers and am used to doing and dealing with most admin documents./p
pSelf-directed and ambitious commercial banking professional seeking a new and procedures. Fully dedicated to providing account holders with a memorable and pleasant experience. Capable of supervising and managing others. Adept at applying effective management skills. Specialize in working in a fast-paced environment to  role in the same industry. Extensive knowledge of banking and accounting practices meet customer needs and ensure efficient banking operations./p
pAlso experienced in providing specialist psychological assessments of referred clients based upon the appropriate use, interpretation and integration of complex data from psychological testing./p/div

Experience

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Relationship Manager
Faysal Bank Limited (Islamic)
Nov 2022 - Present | Lahore, Pakistan

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Relationship Manager
Bank Alfalah Limited
Feb 2019 - Present | Lahore, Pakistan


·         3 years of experience in Implementation of Banking Application, Training & Backup Support & Banking Operations.

·         Extensive experience in customer service, administration, training & development.
·         organizational, prioritization skills
·         Handle transactions and answer customer queries.
·         Handle All Foreign Currency transactions like OFTT, IFTT, FOBC and all local transfer transactions.
·         Handle daily Cheque Clearing (local clearing, Intercity, OBC).
·         Assist in branch administrative work.
·         Decipher customer needs and offer the best solutions based on proper bank  policies.
·         Effectively communicate ideas, suggestions and answers.
·         Refer customers to people who specialize with the type of problem or query they present.
·         Offer upgrades and new banking services or products.
·         Taking an active part in on the job staff training
Scanning and validating daily correspondence electronically, in addition to the manual filing and archiving.

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Relationship Manager
Faysal Bank Limited
Nov 2023 - Jul 2024 | Lahore, Pakistan

Promoting business / sales

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Relationship Manager
Bank Alfalah Limited
Dec 2022 - Jan 2023 | Lahore, Pakistan

Sales

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Service Ambassadar
Bank Alfalah Limited
Apr 2021 - Mar 2022 | Lahore, Pakistan

Facilitation and operational duties

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Invigilator
British Council Pakistann
Feb 2018 - Feb 2020 | Lahore, Pakistan

Conducting examinations

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Invigilator
British Council Pakistan
Apr 2018 - Jan 2019 | Lahore, Pakistan

Performing duties as invigilator in British Council, Lahore.

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Coordinator
The Educators
Feb 2015 - Dec 2016 | Lahore, Pakistan

Worked as coordinator, see all the administrative matters.

Education

Lahore College for Women University
M-Phill, MS (Health Psychology)‎
Applied Psychology
Completed
2018
Punjab University
Masters, Masters in Science, Applied Psychology‎
Applied Psychology
Percentage 59%
2014
Government Islamia College for Women, Cooper Road, Lahore.
Bachelors, , B.A‎
Percentage 51%
2011
Government Islamia College for Women, Cooper Road, Lahore.
, F.A‎
Percentage 62%
2009
Pak angels girls high school
, Matric in Science‎
Percentage 61%
2007

Skills

Expert Administration Knowledge
Expert Aesthetic Procedures Knowledge
Intermediate Analytical Skills
Intermediate Branch Banking
Expert Branch Management
Expert Branch Support.
Intermediate Building Business Relationship
Beginner Business Development Process
Intermediate Business Intelligence
Expert Client Aquisition
Beginner Conflunce
Expert Cooordination Skills
Intermediate Digital Business Development
Expert Handling Assignments
Intermediate Human Resource Planning
Intermediate Management Skills 
Expert Operations Responsibilities
Expert Record Keeping
Intermediate Recruitment
Expert Relationship Management
Expert Responsible for ensuring that the higher
Intermediate Risk Assessment
Expert Security Principles
Intermediate Self Management
Expert Spreadsheet Navigation
Expert Talent and
Expert Telemarketing Skills
Expert Troubleshooting Skills
Expert Twitter Knowledge
Intermediate مهارات التوظيف
Expert إدارة عمليات الفروع

Languages

Intermediate English

Madiha Contacts

Nilofar Ambreen Gardezi
Corporate Research and Investigations (Pvt.) Limited