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Summary
Skills and strength acquired in past 20 years working with well known organizations:
Ability to manage IT infrastructure of a large scale and fast pace organization overcome services outage and down time with the help of outstanding problem solving skills,Oversee daily IT support for devices, peripherals, and systems to prevent any disaster, Oversee equipment deployment and maintain accurate inventory management.
Ability to Lead and mentor support team, or work independently to fostering continuous improvement and professional growth,
Investigate recurring issues and implement long-term solutions to prevent recurrence.
Collaborate with vendors, ISP, service teams to ensure seamless and continuous flow-operation of IT infrastructure & services
Implementation and Management of ITIL/ITSM, Problem solving, Configuration management, Knowledge management, Continuous improvements, troubleshooting, Service reporting and KPIs
Implementation and management of VMware, AWS, Azure, G-Cloud, virtual machine and cloud based applications
Computer Hardware and software installation, up-gradation and troubleshooting (preparation MCSE, ITIL/ITSM)
Data Center Management and Windows Server Deployment, Domain, Active directory, ISA, Exchange, Media, Data Server Configuration and Security implementation.
Implementation, Customization, Maintenance and staff training for IT, ICT, ET and ERP, SAP Software and devices.
Network infrastructure deployment Management and upgradation, Installation and troubleshooting for small to large scale organizations (LAN, SD-WAN, VLAN, WAN, Fiber optical, Wireless, Satellite, Ubiquity, Cisco, Paloalto, Meraki, Dlink ).
Office Automation.Video conferencing equipment, PABX, CCTV-DVR,NVR ,IP Camera , Printers, scanner Multimedia projector, Large Display screen, Digital whiteboard, Installation , Management.
Electronics Technology PLC,SCADA,CNC (Service and Maintenance office and industrial machine, etc)
Microsoft Office 365, 2000-2020, MS Teams one-drive powerBI, Automate, Google and Microsoft forms.
Web Designing & Hosting, Various Designing and web tools HTML, WordPress, FTP, IIS, and Web Server.
SQL, Oracle Database Installation, management and Troubleshooting.
Installation , Management, Troubleshooting of Operating Systems Windows, Linux, Macintosh, Chrome, Android, IOS
Experience
IT infrastructure and network support engineer
Working as IT Support solution & services, Network Cloud and ERP Support at Philip Morris International (PMI) (www.pmi.com) is one of the world’s leading international tobacco companies. Headquartered in New York City and listed on the New York Stock Exchange , workforce of over 71,000 employees around the world. from 1st November 2021 till up to date. Implementation and Management of state of the art data centers equipped with latest technology including Cisco routers, switches,Paloalto firewalls, storage systems, servers collaborate with AWS and AZURE cloud. Network monitoring and incident support -Report incidents to local internet provider and/or global connectivity partner-Assist restoration if require on-site intervention for any hardware replacement-Support new installations (site survey, review proposals, purchasing, delivery, mobilization, activation until closure)-Network cabinet and Data Center management Support new project, monitoring & support if any physical intervention, coordinate with 3rd party for hardware replacements-Annual Server Disposal (Asset cleanup on SAP and SNOW Monitor Security patch, Support new installations and decommissioning-Server Daily Backup operations monitoring, Daily health check including UPS -Daily EMS Monitoring (Environmental monitoring system)
Computer Teacher / Computer Lab In-charge
Ø Working as Computer Teacher / Computer Lab In-charge (Teaching Computer Science Class III-XI O- level) for Beaconhouse School System Sahiwal Campus (http://www.beaconhouse.edu.pk the company is International school system more than 200 branches in Pakistan and abroad) from 26th August 2015 to update Maintain 2 Computer labs scanner printers network user accounts of students and teachers Data privacy and Security installation of educational and teaching support software online student results, Library and ERP software Email Accounts, Smart board, multimedia projectors, Implementation of Educational Technology, Telephone Exchange and DVR CCTV system Maintenance and troubleshooting. IT support and computer training of school staff, Work from home online system Creation, Implementation, Management and staff training and online support
Computer Teacher / Computer Lab In-charge
Ø Working as Computer Teacher / Computer Lab In-charge for The City School Sahiwal Campus (http://www.thecityschools.edu.pk the company is International school system more than 200 branches in Pakistan and abroad) from 1 September 2010 till 25th August 2015 Maintain 2 Computer labs Domain of more then 50 Computers scanner printers windows server based network user accounts of students and teachers Data privacy and Security installation of educational and teaching support software online student results, Library and ERP software Email Accounts, Smart board, multimedia projectors , Implementation of Educational Technology, Telephone Exchange and DVR CCTV system Maintenance and troubleshooting. IT support and computer training of school staff.
IT Manager
Ø  Working as IT Manager from 06–Jun-2005 till 30th August 2010 at Leather Co-coordinators Sahiwal (www.leathercoordinator.com) the company is second largest exporter of Leather Garments in Pakistan Implementation, Deployment, Customization and Maintenance of the ERP Software Module Maintain Network of more then 70 Computers Printers Fax CCTV PABX, Accounts Payroll Inventory Material Store and Designing Software. IT support and computer training of Company staff.
