Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Summary
I'm a Sales and Technical Support specialist with 7 years of experience providing phone, email and chat support for customers across local and international business.
I provide quality support for various issues such as internet connections, software related issues, emails and ordering the products on eCommerce platforms depending on the project I am working on.
I have a demonstrated history of working in the computer software industry. Skilled in Sales, Marketing, Microsoft Excel, Business Development, and Marketing Strategy. Strong sales professional with a Bachelor’s Degree focused in Computer Science from Virtual University of Pakistan and a continuous business study from Allama Iqbal Open University.
I am very experienced with using Zen desk, PMS, Jira and a large number of calls in timely manner and a professional support to all clients.
Projects
Experience
Senior Business Development Executive
U1c1aWIzVnVaQ0JUWVd4bGN5d2dWR1ZoYlNCdFlXNWhaMlZ0Wlc1MA==
Chief Customer Service Officer
SGFuZGVsaW5nIHRlYW0gb2Ygc3VwcG9ydCByZXBz
Online Sales Manager (E-commerce executive)
Operation Manager
Head of call center department, taking calls sometime, reserving seats.
Assist the manager in organizing, planning and implementing strategy for the multiple shows.
Coordinate operations.
Ensure schedules and objectives are met.
Managing indoor environment, checking staff.
Supervise and motivate staff.
Monitor operating costs, budgets, and resources.
Communicate with clients and evaluate their needs and specifications.
Create reports, analyze and interpret data.
Drive recruitment process and training & development.
Dealing with any problems or complaints.
Secure adherence to company.
Being responsible for health and safety, for example, making sure fire exits are not blocked.
