Summary

Associated with the Banking industry for more than two years in Banking Operations. Started Career as Universal Banker. Have a particular passion for driving continuous improvement in Customer Satisfaction and Operational efficiencies.

Projects

International Business
Brand Management

Experience

Company Logo
Senior Officer Retail Payment Service
Bank Alfalah Limited
Jul 2023 - Present | Lahore, Pakistan

Process all account opening forms that are received from branches and EB team.Ensure effective and efficient processing of all account opening forms within the given TAT.Subsequent to completion of account opening forms with all required supporting documents sent to CAO department for further processing through courier and email as well for record purposes.Maintain MIS of processed accounts.For discrepant account opening form intimate branches & EB team through email and dispatch original forms through courier.Coordinate with CAO department for the account opening processCoordinating with relevant stakeholders (Centralized Ops, Customer, Service, Debit Card Ops, CFG, etc.)Follow all relevant divisional/departmental policies, processes, sops, and instructions so that work is carried out in a controlled, compliant, and consistent manner.Perform additional duties required for product development, and process and project management (user testing, content creation) as and when required by the EB Program and Portfolio Manager.Ensure compliance with Regulatory and Bank Policies to achieve Satisfactory.

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Account Opening Officer-CPU
Faysal Bank Limited
Aug 2022 - Present | Lahore, Pakistan


Manage and handle data processing functions on a day-to-day basis.
Process, verify, and record data relating to customers
Process related informational data and forward it to appropriate personnel for approval
Provides data processing support for various activities of the department
Scrutinize account opening forms along with their documents as per Prudential Regulations of SBP
Scrutinize Individual Account
Account opening forms (AOF) Client detail input in new Core Banking System “SYMBOL CBS 8.5”
To monitor the KYC/ Checklist of new onboarding accounts/existing accounts and also revise the same as per their
To perform a detailed review of Account Opening as per Regulatory & Internal GuidelinesManage and handle data processing functions on a day-to-day basis. Process, verify, and record data relating to customers Process related informational data and forward to appropriate personnel for approval Provide data processing support of various activities of the department Scrutinize account opening forms along with their documents as per Prudential Regulations of SBP Scrutinize Individual Account Account opening forms (AOF) Client detail input in new Core Banking System “SYMBOL CBS 8.5” To monitor the KYC/ Checklist of new onboarding accounts/existing accounts and also revising the same as per their To perform a detailed review of Account Opening as per Regulatory & Internal Guidelines
Skills: Opening New Accounts · Risk Assessment · KYC Verification

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Universal Banker
Allied Bank Limited
Mar 2021 - Aug 2022 | Rahimyar Khan, Pakistan

Day-to-day, they handle withdrawals, deposits, transfers, and other financial activities, all while delivering a positive customer experience.

Education

National College of Business Administration & Economics (NCBA&E)
Masters, Masters in Business Administration, MBA‎
Marketing
CGPA 3.5/4
2020
The Islamia University Bahawalpur
Bachelors, Bachelors in Business Administration, BBA‎
Marketing
CGPA 3.0/4
2017
The Superior College
Intermediate/A-Level, , I.Com‎
Commerce
Percentage 50%
2012
Govt Community Model School
Non-Matriculation, Matric in Science‎
Science
Completed
2010

Skills

Intermediate Adobe Phoo Shop
Expert Aesthetic Procedures Knowledge
Expert • Proactive
Intermediate B2B Sales Management
Intermediate Banking
Intermediate Business Development Process
Intermediate Business Reporting
Intermediate Cash Calculation
Beginner Clothing Retail Operations
Expert Configuring Software
Intermediate Contract Negotiations
Intermediate Coordination Skillss
Intermediate Corporate Events Management
Expert Course Management
Expert Cross Cultural Communication Skills
Intermediate Cross-Cultural Communication Skills
Expert Database Management 
Beginner Email Marketing
Expert Ensure Compliance To Clean Desk Policy.
Expert Ensure Recovery Of Applicable Charges Through
Expert Field Task Management
Beginner Financial and Budgeting Skills
Expert Fleet Management 
Beginner Foster Care
Expert Handling Assignments
Expert HFO Operations Handling
Beginner Hygine Management
Intermediate Interpersonal Leadership
Expert Japanese Teaching
Expert Lab Knowldge
Expert Legal Documents Management
Expert Maintain Proper Records as Per Bank’s Policy
Expert Maintenance Of Proper Record
Expert Marketing Skills
Expert Monitoring Customer Transactions
Expert Mraketing
Expert MS Office
Expert Negotiatiion Skills
Expert Negotiation Skills
Beginner New Account Opening
Intermediate Office Administration
Intermediate ommunications Skills
Intermediate Operations Control
Expert Operations Coordination
Beginner Outsourced HR Services
Beginner Payroll
Expert Persuasion Customer
Expert Presentation Skills
Expert Problem Solving Skills
Expert Quality Control Knitting

Languages

Expert Urdu
Expert English