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Summary
Worked as Green Light Expert in Uber for last six months.
Provide customers with information on company policies, procedures and protocols.
Contribute ideas and research information for process improvement.
Issue billing details to customers, explain items on invoices and ensure that any discrepancies are managed properly.
Take calls from customers and provide them with information regarding companys products and services.
Create and update accounts of customers.
Perform research activities for the purpose of answering difficult questions.
Assign areas to each driver partner and ensure that an appropriate channel of communication is established with every driver on the panel.
Encourage interested driver partners in providing their services by informing them of various benefits and profits associated with working at this position.
Experience
HR trainee
