Summary

We are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns
acirccentInteract with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
acirccentHelp people decide what types of products or services would best suit their needs. They may even aid customers in completing purchases or transactions. Although the primary function of customer service representatives is not sales, some may spend time encouraging customers to purchase additional products or services

Experience

Company Logo
Project Manager
Mindbridge Pvt. Ltd.
Sep 2009 - Present | Lahore, Pakistan

Company Logo
Telesales repersentative (TSR)
ovex
Feb 2007 - Sep 2007 | Lahore, Pakistan

Education

COMSATS Institute of Information Technology
Masters, Masters in Business Administration, MBA‎
Sales & Marketing
CGPA 2.7/4
2007
University of the Punjab
Bachelors, Bachelors in Business Administration, Bachelor of Business Administration‎
Marketing
1999

Skills

Intermediate Call Center Development
Expert Call Center Management
Expert Call center start up
Expert Campaign Management
Expert Client Relations Skills
Expert Computer/Technical Literacy
Intermediate Marketing
Expert Sales Operations
Expert Technical Understanding
Expert Call Center Development
Expert Conservation Awareness
Expert Cooordination Skills
Expert CRM Command
Expert Operational Tasks Handling
Expert Operations Process Improvement
Expert Pursuing News Stories
Expert Relations Management
Expert Representation Skills
Expert Security Measures Implementation
Expert Technical Management
Expert عمليات خدمة العملاء

Languages

Expert English

Companies Followed

Majid Contacts

Mian Muhammad Mohsin
Mindbridge Pvt. Ltd.
Syed Husnain Haider
CureMD Research & Development
Raheel Ayaz
Beacon Homes Real Estate