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Summary
I am a solution driven professional having 15 years experience in development, management and improvement of various functions of Information Technology such as Helpdesk Operations, Service Delivery, Data/Telecom/VOIP Networks and Microsoft Systems Management within operational excellence, skilled at relationship building with teams, clients and across the organization with following competencies.
• I.T. Service Management
• Business Continuity Planning
• Service Quality Management
• Data Center Management
• Service Desk / Helpdesk Management
• Network Monitoring Applications
• Problem / Incident Management
• Vendor Management
• Change Management
• Budgeting / Cost analysis
• Disaster Recovery Planning
• Product / Service Assessment
Projects
Experience
Manager I.T.
Manager I.T.
Consultant - Information Technology
Consultant
Associate Manager I.T.
Associate Manager I.T.
Telecom / VOIP Engineer
Senior Engineer (Network Operations Center)
Supervisor Contact Center Network Support
Customer Support Engineer (Team Lead)
