 1st & 2nd Level Technical Support to the clients
 Managing deployment, configuration & maintenance of Ubiquiti P2P and P2MP Wireless Devices.
 Ticket management
 Desktop troubleshooting (Windows, macOS, Microsoft Office)
 Asset management ensuring all IT equipment is logged and accounted for
 Inductions and Training Introducing the IT systems to new employees and training users when required
 Proactive documentation relating to client infrastructure and general troubleshooting etc.
 Support and deployment of IT Infrastructure at NOC (Data Centre)
 Managing Support and deployment of client-based hardware - Workstation / Laptop / Tablet Support.
 Managing LAN / WAN/WLAN / TCP-IP Network troubleshooting
 Network printer installations.
 Monitoring of Networks and Clients using MRTG & CACTI Tools.
 Desktop / Help Desk Support & Troubleshooting Problems
 Virtualization using VMWorkstation & Virtual Box
 Installation & Configuration of Windows Server 2008 R2, 2012, 2016 (Roles & Services: Active Directory, DNS Server, DHCP Server, Group Policy Management, etc.)
 Hands on working experience on Dell PowerEdge R710 & R720
 Configuration of RAID
 VMware ESXi Server, vSphere Client, (Installation & Configuration of Virtual Machines)
 Installing & Configuring iRedmail, Round Cube (web mail client).

▪ 1st & 2nd Level Technical Support to the clients
▪ Installation, configuration & maintenance of Ubiquiti P2P and P2MP Wireless Devices
▪ Entertaining queries regarding Domain registering & website hosting
▪ Research & Development