Summary

I believe that we can do any thing if we put our interest or effort on it. I have a 6 years working experience in the field of customer service. I have guts to learn thing quickly.

Experience

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Key accounts Executive
Rex D private limited
May 2024 - Jul 2024 | Karachi, Pakistan

Develop strategic relationships with key accounts.
Build, maintain and track a robust sales pipeline of high-quality prospects.
Oversee account management and support business leads.
Identify and pursue new sales opportunities.
Enhance account volume and profitability within budget.
Stay up-to-date with new product features and market trends.
Suggest innovative ideas to increase sales and improve customer experience.
Perform other tasks as assigned by the company.

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Branch service officer
Meezan Bank Limited
Jul 2020 - May 2024 | Karachi, Pakistan

 Preparing Cash management report as per State Bank of Pakistan guidelines.
 Ensuring that the cashier team is following accounting principles, safety procedures and customers service standards.
 Performing efficiently bank deposits and withdrawals according to banking procedures.
 Maintaining a positive work environment and rating performance of the team.
 Generating accurate and concise till reports for each register.
 Sorting of local and foreign currency cash as per State Bank of Pakistan guidelines.
 Efficiently handling front – End activities.

 Taking parts in Islamic Shariah Sessions.

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Working as an Administration (Front Desk Supervisor)
Imam Clinic & General Hospital
Aug 2017 - Jul 2020 | Karachi, Pakistan

Handling communications and corporate affairs.
Planning and implementing strategic changes to improve services delivery.
Managing conveyance schedules of clinical and administrative staffs.
Dealings with customers complaints and issues.
Managing premises, Cleanings, pottering and security.
Prepare Front officers monthly working schedules.
Initiate purchase requisitions, supplies and equipment on monthly basis.
Prepare memorandums of new Doctors Joinings.

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Front Desk Officer
Saifee Hospital
Dec 2015 - Aug 2017 | Karachi, Pakistan

Managing new admission activities according to policies.
Managing cash related activities.
Take care of all administrative work.
Maintain Patients Record and documentations.
Maintain weekly schedules of employees.
Handle and screen telephone calls, routine mails, and reallocate as required.
Manage front office operations.

Education

University of Karachi
Masters, Bachelors in Commerce, B.Com‎
Accountings, Economic And Development, Statistics
Percentage 69%
2019
University of Karachi
Intermediate/A-Level, Intermediate in Commerce, I.Com‎
Accounts, Stats, Business Maths, Introduction To Business etc
Percentage 74%
2017
Universal Grammar School
Non-Matriculation, Matric in Computer Science‎
Completed
2015

Skills

Expert Attention to Detail
Expert Account Management
Expert Account Mapping
Expert Account Opening
Expert Accounting
Expert Accounting Skills
Expert Accounts Administration
Expert Accounts Finalization
Expert Accounts Management
Expert Accounts Payments Handling
Expert Accounts Receivable Software Command
Expert Accounts Reconciliation
Expert Accounts Software Command
Expert Active Learning
Expert Administrative Management 
Expert Advance Excel
Expert Aesthetic Procedures Knowledge
Expert Analytic Reporting
Expert Analytic Thinking
Expert Analytical Skills
Expert Anti Money Laundering
Expert Aseptic Technique Knowledge
Expert Audit Assignment Handling
Expert Audit Management
Expert B2B Business Development
Expert Balance Sheet Handling
Expert Bank Management
Expert Bank Reconciliation
Expert Bank Reconciliation     
Expert Bank Reconciliation on
Expert Banking
Expert Bill Reconciliation
Expert Binding Knowledge
Expert Bookkeeping
Intermediate Bookkeeping Knowledge
Expert Branch Banking
Expert Branch Support
Expert Business Development
Expert Business Development Process
Expert Call Handling Skills
Expert Cash Collection
Expert Cash Handeling Skills
Expert Cash Handling
Expert Client Coordination
Expert Client Dealing
Expert Client Relationship
Expert Cold Calling
Expert Cold Calling
Expert Commercial Banking Knowledge
Expert Commercial Finance Knowledge

Languages

Expert Punjabi
Expert Urdu
Intermediate English