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Summary
A competitive and customer focused professional with over 8 years of experience. Adept at offering outstanding service to diverse clients. Has extensive experience in counseling, teaching, sales and administrative support, gained by working with national and international organizations. Committed to deliver exceptional customer service.
Experience
Shift Supervisor / Team Lead
Being a Shift Supervisor at Zainab Duty Free is all about working as part of a team to ensure that the highest quality of service is delivered to our customers. Selling products from some of the top brands worldwide ranging from; perfumes, cosmetics, fashion accessories, tobacco among other items to passengers from different nationalities.
Communications Executive
• Provided assistance to customers over mediums like Facebook, WhatsApp and live chat..
• Generated sales leads in the system.
• Provided accurate, valid and complete information by using the right methods/tools.
• Handled complaints, provide appropriate solutions and alternatives within the time limits.
• Followed up to ensure resolution.
• Followed communication procedures, guidelines and policies.
• Recorded details of inquiries, comments and complaints for reporting.
• Updated customer information in the customer service database during and after each interaction.
• Communicated and coordinated with internal departments.
