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Summary
I strive for optimal utilization of my skills, abilities, education and experience to achieve organizational objectives and personal growth. I like to work with the organization for a longer term to benefit both, organization and myself.
Projects
Experience
Technical Support Engineer
· Monitoring and resolve tickets in WHMCS
· Create and Restore backup of websites from the servers
· Adding nameservers, DNS records, SSL on Domains
· Fix error coming in Websites and Wordpress by WHM/CPanel
· Power-MTA installation, configuration, optimization
· Installation, configuration and troubleshooting in PLESK
· Installation and configuration of Mailing Software (Mailwizz/Interspire)
· IPs registration, monitoring (blacklisting/whitelisting)
· Enabling & Editing DNS records
· Giving online support to the customers and the clients
System Support
· Install and Configure Windows Servers/PCs
· Setup, Secure and Manage Microsoft Systems
· Diagnose, troubleshoot, and resolve hardware or other network problems
· Resolve general and technical queries using all platforms, i.e. on-site, remotely and or telephonically
· Manage and resolve customer complaints
Enterprise Support Operation Officer
· Providing services to internal customers and maintaining operations.
· Troubleshooting & resolution of all front-end issues
· Vendor coordination for operations and maintenance.
· Prioritizing and managing many open cases at one time
· Supporting the roll-out of new applications.
· Track user calls and resolve on IT helpdesk.
· Capability of understanding end user problem.
· Document Control, project reporting, IT and system inventory management.
Customer Service Representative
· Getting domain knowledge of the company
· Working on in house project with team
