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Summary
I'm an ITIL Certified Professional. With the experience of 5 years in IT Services along with managing a complete Region of one of the crucial Line of Business for Organization with clientele ranging from Banking, Telco, Energy to FMCG Sectors. Being playing a pivotal part in getting Parent Organization certified ISO 20000-1 (IT Service Management) & is playing a role a Single Point between IT & Business.
Projects
Experience
Associate Manager Service Delievery
Managing Service Delivery of Managed Services Projects in South region
Ensuring Service Level Management & their compliance of all the Projects in South
Operational Supervision of all the Projects in South
Customer Satisfaction & their Management of all the Project in South
Ensuring Financial Management & ensuring Cost effectiveness of all the Projects in South
Ensuring Service Improvement & brining Value to Services & Customer
Performing Pre Sales Activity for New Leads generated by Sales
Creating Technical/Financial Proposal for New Leads
Service Level / Business Relationship Manager
Role of Service Level Management
Role of Business Relationship Management
Creation of Policy & Procedures for various modules of ISO 20000-1
Implementation of various modules of ISO 20000-1
Project Manager
Second in Command to Manager Service Delivery – South
Service Level Management of all the assigned Projects
Operational Supervision of all the assigned Projects
Customer Management of all the assigned Projects
Financial Management of all the assigned Projects
Service Improvement for all the assigned Projects
