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Summary

Working as Senior CRM Agent at four brother Group. More than 4 years experience in customer handling and sale team monitoring. 

Experience

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Senior CRM Agent
Four Brothers Group Pakistan
Nov 2019 - Present | Lahore, Pakistan

Data entry, Customer handling, Complaints and 1st call resolution

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HR Officer
Four Brothers Group Pakistan
Nov 2018 - Nov 2019 | Lahore, Pakistan

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Education

University of Punjab
Bachelors, BCS/BS, Gender studies‎
Gender
CGPA 3.2/4
2018

Skills

Intermediate Dedication
Expert Employee Relations
Intermediate Strong Followup
Expert Training And Development
Intermediate Very Well Computer Savvy
Intermediate Administrative Skills
Intermediate Analytic Reporting
Expert Analytical Skills
Beginner Applications Processing
Expert Aseptic Technique Knowledge
Expert  Talent Acquisition
Intermediate B2B Business Development
Intermediate B2B Manager
Intermediate B2B Marketing Strategies
Intermediate Be Ready To Work On Odd Hours
Intermediate British Accents
Intermediate Business Development Strategies
Intermediate Business Developmet
Intermediate Business Problems Analysis
Expert Client Dealing 
Intermediate Client Relationship Management
Expert Common Sense
Expert Communication and Presentation Skills
Expert Communication Skill
Expert Communication Skills
Intermediate Competitive Analysis
Intermediate Complaint Management
Intermediate Compliance
Expert Computer Proficient
Expert Configuration Switches
Intermediate Content Wiring Skills
Intermediate Convincing Skills
Expert Cooordination Skills
Expert Coordination Skilla
Intermediate Corporate HR Department
Beginner Creative Wiring
Expert CRM Knowledgec
Intermediate Customer Acquisition
Intermediate Customer Satisfaction Management
Expert Customer Service Skills
Expert Customer Surveys Management
Intermediate Customized Adaptation
Expert Data Analytics
Expert Data Comparison
Expert Document Handling
Expert Ecellent Communication Skills
Intermediate Editorial Auditing
Expert Email Etiquette
Intermediate Email List Management
Intermediate Employee Relations Management

Languages

Expert Urdu
Intermediate English

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