Summary

Results-driven Operations Manager with 10+ years of experience optimizing business processes and driving organizational
efficiency. Expertise in financial oversight, regulatory compliance, and cross-functional team leadership. Proven track record
of:
Streamlining operations, boosting efficiency by 15% and reducing costs by 10%.
Ensuring 100% compliance with company policies and local regulations.
Orchestrating seamless office logistics and executive support functions.
Leading and developing high-performance teams of 150+ staff.
Implementing sustainable practices, reducing environmental impact
Executing strategic projects on time and within budget.
Skilled in stakeholder communication, risk mitigation, and proactive problem-solving. Adept at leveraging data analytics to
drive informed decision-making and continuous improvement.
Key Competencies:
|Business Operations Manager | Expert in Digital Transformation | Process Optimization | Team Leadership | Driving
Efficiency | Cost Savings & Growth | Problem-Solver | Continuous Learner | Executive Assistant |
 

Projects

Three Star Traders, Digital Transformation at Three Star Traders, Gujranwal
Super Master Industry - Digital Transformation Initiative, Gujranwala,

Experience

Company Logo
Business Operations Manager
3 Star Group Of Companies
Jul 2018 - Present | Gujranwala, Pakistan

Spearheaded office operations, ensuring policy adherence and regulatory compliance.
Championed regulatory compliance through meticulous management of specific regulations.
Liaised with external authorities and building management to optimize the work environment.
Oversaw financial reporting accuracy and timeliness in collaboration with external accounting firms.
Elevated A/P and A/R processes to enhance cash flow management and financial efficiency.
Maintained meticulous HR records and assisted with staff applications, ensuring organizational alignment.
Orchestrated in-country travel logistics for the sales team, achieving cost-effective and efficient travel solutions
Provided strategic calendar management and meeting preparation support for senior executives.
Facilitated clear communication with internal and external stakeholders, ensuring timely and effective interactions.
Masterfully scheduled and organized meetings, teleconferences, and events, ensuring smooth execution.
Compiled and circulated meeting minutes, maintaining confidentiality and clarity of information.
Delivered exceptional administrative support, anticipating and addressing needs proactively.
Proactively anticipated and mitigated operational risks through sustainable practices, ensuring eco-efficient and smooth
operations.
 

Company Logo
Operations Manager
Super Master Ind.
Sep 2012 - Jun 2018 | Gujranwala, Pakistan

Engineered operational strategies to boost efficiency by 15% and cut costs by 10%.
Streamlined processes by identifying and eliminating bottlenecks, driving a substantial increase in productivity.
Established and enforced operational policies and procedures, ensuring strict adherence to standards and regulations.
Led a team of 150+ employees, delivering coaching, motivation, and performance feedback to foster a high-performance
culture.
Delegated tasks strategically, empowering team members and promoting accountability.
Optimized resource allocation, maximizing efficiency in the use of personnel, equipment, and materials.
Designed and managed operational budgets, achieving financial targets and controlling costs
Facilitated collaboration with cross-functional teams to optimize A/R and A/P processes, ensuring financial accuracy and
on-time processing of transactions.
Negotiated with vendors to secure optimal pricing and favorable terms for materials and services
Analyzed operational data to uncover cost-saving opportunities and implement effective cost-reduction initiatives.
Led and completed multiple operational projects, delivering on time and within budget.
Identified and resolved challenges, and implemented solutions to minimize disruptions.
Anticipated and mitigated operational risks, ensuring smooth operations through risk management practices

Company Logo
Executive Assistant
Fine Towels
Aug 2008 - Aug 2012 | Gujranwala, Pakistan

Streamlined administrative processes, resulting in a 20% increase in workflow efficiency.
Trained and mentored a team of 10+ staff, improving performance metrics by 15%
Coordinated meetings, arranged appointments, and managed travel plans for personnel
Maintained physical and digital filing systems, ensuring accurate and secure record-keeping
Handled business correspondence including emails, phone calls, confrences, upholding a professional and clear
communication standard.
Organized quarterly team-building events, boosting employee satisfaction scores by 25%
Demonstrated exceptional organizational and time management skills, prioritizing tasks and meeting deadlines.
Built strong relationships with colleagues and clients through effective communication and interpersonal skills.

Education

University of the Punjab
Masters, Masters in Business Administration, MBA‎
INSURANCE & RISKMANAGEMENT
CGPA 3.1/4
2008
University of the Punjab
Bachelors, , Bachelors of Arts‎
Arts
2005
Board of Intermediate & Secondary Education, Gujranwala
Intermediate/A-Level, , Faculty of Sciences‎
Pre-Medical
2000
QUAID E AZAM DIVISIONAL PUBLIC SCHOOL
Matriculation/O-Level, , Matriculation in Computer Sciences‎
Science
1998

Skills

Expert Configuration Switches
Expert Cooordination Skills
Intermediate Financial Management
Expert Handling Assignments
Expert Interpersonal Leadership
Expert Managerial Skills
Expert Operational Tasks Handling
Expert Operations Coordination
Expert Operations Tasks Management
Expert Oral Written and Communication Skills
Expert Record Keeping
Expert Scale Management

Languages

Expert English

Muqeet Contacts

Muhammad Muzafar
MEMON INTERNATIONAL AIRWAYS PVT LTD
ali haider
hope enterprises
Waseem Sajjad
The Bank of Punjab (BOP)