Summary

Personable and knowledgeable IT support Engineer with over 5 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L2 tech support engineer at IRC and Kamal Fabrics.

Experience

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IT Support Engineer
Medcare MSO
May 2022 - Present | Faisalabad, Pakistan

Responsible for monitoring and controlling IT Setup and maintenance.Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.Managing system administration, networking, and hardware management & maintenance in the organization.I was accountable for providing real-time support to client computers.Offering solutions that meet the needs of the client.Tracking and managing work records.I had resolved the major issues client-side like login window security errors, service restrictions, and printing installation,Managing backups of Devices, in case of data loss.Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.Configure CCTV Cameras and manage.Good Time Management Skills.Maintain Data ReportsBasic CodingRemote SoftwareIT AdministrationMobile DevicesVOIPBackup.

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IT Support Engineer
IRC Dairy Products
Dec 2021 - May 2022 | Faisalabad, Pakistan


Responsible for monitoring and controlling IT Setup and maintenance.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware management & maintenance in the organization.
I was accountable for providing real-time support to client computers.
Offering solutions that meet the needs of the client.
Tracking and managing work records.
I had resolved the major issues client-side like login window security errors, service restrictions, and printing installation,
Managing backups of Devices, in case of data loss.
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Configure CCTV Cameras and manage.
Good Time Management Skills.
Maintain Data Reports
Basic Coding
Remote Software
IT Administration
Mobile Devices
VOIP
Backup.

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Network Administrator
Kamal Fabrics
Jul 2019 - Dec 2021 | Faisalabad, Pakistan


I am currently working here as a network administrator
Responsible for monitoring and controlling IT Setup and maintenance.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware
Management & maintenance in the organization.
I was accountable for providing real-time support to client computers.

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IT SUPPORT OFFICIER
klash pvt Ltd Faisalabad
Oct 2018 - Aug 2019 | Faisalabad, Pakistan


Responsible for monitoring and controlling IT Setup and maintenance.
Configured hardware, devices, and software to set up workstations for employees.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
Configuring CISCO IP PHONE 7912 SERIES.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware management & maintenance in the organization.
I was accountable for providing real-time support to client computers.
I had resolved the major issues on the client side like login error, printing installation, other device installation, and connectivity problems.
Configure CCTV Camera.

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COMPUTER TEACHER
Al-Mustafa Grammar School FSD
Jan 2018 - Oct 2018 | Faisalabad, Pakistan


Deliver personalized instruction to each student by encouraging interactive learning.
Develop and issue educational content including notes, tests, and assignments.
Attend parent-teacher meetings.
Evaluate and document students’ progress.
Supervise classes to ensure all students are learning in a safe and productive environment.

Education

University of Agriculture
Masters, MSc, Master computer science (M.cs)‎
Computer Science
2017
G.C University Faisalabad
Bachelors, Bachelors in Commerce, ‎
Commerce
2014
G.C University Faisalabad
Intermediate/A-Level, , ‎
Commerce
2011
GOVT CRESCENT MODEL HIGH SCHOOL FSD
Matriculation/O-Level, , ‎
Biology
2009

Skills

Expert A+ Certified IT Technician
Intermediate Access Networks
Intermediate Active Directory
Expert Adaptive Technology
Intermediate Adept Problem-solving
Expert Analyze Problems
Expert Application Networking
Intermediate Application Security
Intermediate Artificial Intelligence Knowledge
Intermediate Basic python
Expert Build Strong Teams
Intermediate Campus Management
Intermediate CCNA
Intermediate CCTV Camera Configuration
Intermediate CCTV Management
Beginner Cloud Computing Knowledge
Expert Computer Hardware
Expert Computer Hardware Installation
Expert Computer Installation
Expert Computer Network Operations
Intermediate Computer Networking
Intermediate Configuration Switches
Expert Control Points Knowledge
Intermediate Coordination Abilities
Beginner Cyber Security
Intermediate Data Collection
Intermediate Data Comparison
Intermediate Data Management
Intermediate Database Management
Intermediate Database Servers Management
Expert Desktop Support
Intermediate DHCP
Intermediate Domain Hosting
Intermediate Email List Management
Expert End to End Sales
Intermediate Hardware Installation
Expert Informati0on Technology Command
Expert Information Technology Command
Expert Installation and Software Configuration Skills
Intermediate IP CCTV Knowledge
Intermediate IP Networking 
Intermediate IP Phones
Expert IT Troubleshooting
Expert IT Administration
Expert IT Administrator
Expert IT Coordinator
Expert IT Hardware Support
Expert IT Support
Expert It Support Officer
Expert IT Support Responsibilities

Languages

Intermediate English
Expert Urdu