Summary

Have more then 15 years of Customer services, Public relation, Administration and Operations experience with different multinational organizations, During this spam of time I have developed set of skills in Project management, peoples management, time and stress management, administrative, operations and support skills, leadership skills, communication and problem solving skills. 


Projects

Kiosk implementation on regional level

Experience

Company Logo
Manager Administration
Premier Group of Companies
Dec 2022 - Present | Karachi, Pakistan

Supervising and managing the day-to-day administrative operations of the organization, ensuring smooth functioning and efficiency. -Managing and providing guidance to administrative staff, including hiring, training, assigning tasks, setting performance goals, conducting performance evaluations, and addressing any performance issues or conflicts that arise.-Developing and implementing administrative policies, procedures, and guidelines to ensure consistency, compliance, and adherence to best practices.-Budgeting and Expense Control.-Serving as a liaison between different departments, senior management, and external stakeholders. Facilitating effective communication channels, coordinating meetings, conferences.-Recordkeeping and Documentation.-Project Management.-Ensuring compliance with applicable laws, regulations, and internal policies across administrative functions.

Company Logo
Manager Admin.
Razaque Steels Pvt Ltd.
Oct 2020 - Dec 2022 | Karachi, Pakistan


To assist yard / warehouse management in respect of all operational and administrative issues.
Monitor and assist all documentation regarding Govt. policies like SESSSI, EOBI, Labour Dept. And deal with their annual audits.
Make sure all payment vouchers, medical bills, petty cash vouchers, fuel bills are genuine and proper.
Audit petty cash and Emergency funds on regular basics.
Help admin and HR officers in their daily tasks.
Ensure security of Factory and Warehouse.
Help in recruitment, training and Development.
Complete all tasks assigns by Directors.
Making all records of purchases.
Looking after health and safety issues of workers.
Looking after all utilities bills like KE and SSCG bills and follow-up of all cases.
Meetings with SITE association regarding issues and updates.
Looking after all insurance matters.
Looking after maintenances of all company vehicles.
Making proper filing, both soft copy and hard copy.

Company Logo
Admin and Insurance Officer
Thal limited (House of Habib Group)
Aug 2017 - Feb 2019 | Karachi, Pakistan

Looking after administrative issue along with dealing all Government Staff/Officials of Labour Division, EOBI, SESSI, on their visit. Looking for insurance of group assets, life, health, Marine and Fire insurance. Maintaining stock declaration report other adminstrative tasks detailed below.
• Responsible for managing general administration activities.
• Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
• Liaison between administrative personnel and senior management, communicating needs and concerns.
• Provide technical and logistical support.
• Track stocks of office supplies and place orders when necessary.
• Dealing with administrative purchases.
• Mess management.
• Supervise administrative staff and divide responsibilities to ensure performance.
• Manage agendas/travel arrangements/appointments etc for the management.
• Responsible for the fleet management.
• Responsible for the Security management.

Company Logo
Customer care and Operational executive
Wi-tribe Pakistan
Sep 2011 - Sep 2017 | Karachi, Pakistan

Worked as customer care and operatioanl executive. along with customer care done following things and achieved desired targets.
• Looking into retail business as well.
• Branch dismantling and maintaining legal documents and record of inventory.
• Responsible to perform the day to day processing of financial transactions and to ensure that transitions are maintained in effective, up to date and accurate manner.
• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs.
• Organizing and attending events such as conferences, seminars, receptions and exhibitions.

Company Logo
Customer Care Executive
Mobilink GSM
Sep 2007 - Aug 2011 | Karachi, Pakistan

• Effectively answer customers’ queries, provide solutions and satisfying them.
• Listening to teams calls on daily basis and provides feedback.
• Evaluating calls and discusses it with QA for reversals

Education

Shah Abdul Latif University
Masters, Masters in Arts, ‎
Economics
2020
Shah Abdul Latif University
Bachelors, , B.Com‎
2003

Skills

Expert Admin Assistance
Expert Administration Skills
Expert Administrative Operations
Expert Administrative Skills
Expert Analytical Skills
Intermediate Appointment Dealing
Beginner BEST KNOWLEDGE ABOUT SUPPLIES
Intermediate Branch Support.
Beginner Certificate program on Service Excellece
Expert Client Relation
Expert Communication Skills
Intermediate Configuration Switches
Expert Coordination Abilities
Expert Cusotmer Support
Intermediate CV Screening Skills
Intermediate Diploma in Labor law
Expert Documents Maintenance Skills
Expert EFFFICIENT IN COMPUTER SKILLS
Intermediate Email Etiquette
Expert Employment Forms Processing
Expert Excellent Time Management Skills
Expert Expense Management
Intermediate Finance Working
Intermediate Fire and Safety Management
Expert Fleet Management
Intermediate Flexible
Expert Fluent in English
Expert Fluent in Urdu
Intermediate Forms Processing
Expert Fund Administration
Expert Good Communication Skills
Expert Government Liason
Beginner Graphic Desigining Skills
Intermediate Handling Assignments
Expert Informtion Collection
Expert IT Support Responsibilities
Expert Japanese & Korean Language Proficiency
Expert Japanese Teaching
Expert Leadership Collections Handling
Expert Leadership Management
Intermediate Legal
Intermediate Legal Administration
Expert Legal Affairs Management
Expert Legal Issues Handling
Expert Maintenance Management
Expert Management
Expert Management Skills
Expert Mental Agility
Expert Microsoft Excel
Expert Microsoft Outlook

Languages

Beginner Balochi
Expert Sindhi
Expert Urdu
Expert English

Companies Followed

Adnan Contacts

Zafar Iqbal
Silverdale Consulting