Have more then 15 years of Customer services, Public relation, Administration and Operations experience with different multinational organizations, During this spam of time I have developed set of skills in Project management, peoples management, time and stress management, administrative, operations and support skills, leadership skills, communication and problem solving skills.
Supervising and managing the day-to-day administrative operations of the organization, ensuring smooth functioning and efficiency. -Managing and providing guidance to administrative staff, including hiring, training, assigning tasks, setting performance goals, conducting performance evaluations, and addressing any performance issues or conflicts that arise.-Developing and implementing administrative policies, procedures, and guidelines to ensure consistency, compliance, and adherence to best practices.-Budgeting and Expense Control.-Serving as a liaison between different departments, senior management, and external stakeholders. Facilitating effective communication channels, coordinating meetings, conferences.-Recordkeeping and Documentation.-Project Management.-Ensuring compliance with applicable laws, regulations, and internal policies across administrative functions.
To assist yard / warehouse management in respect of all operational and administrative issues.
Monitor and assist all documentation regarding Govt. policies like SESSSI, EOBI, Labour Dept. And deal with their annual audits.
Make sure all payment vouchers, medical bills, petty cash vouchers, fuel bills are genuine and proper.
Audit petty cash and Emergency funds on regular basics.
Help admin and HR officers in their daily tasks.
Ensure security of Factory and Warehouse.
Help in recruitment, training and Development.
Complete all tasks assigns by Directors.
Making all records of purchases.
Looking after health and safety issues of workers.
Looking after all utilities bills like KE and SSCG bills and follow-up of all cases.
Meetings with SITE association regarding issues and updates.
Looking after all insurance matters.
Looking after maintenances of all company vehicles.
Making proper filing, both soft copy and hard copy.
Looking after administrative issue along with dealing all Government Staff/Officials of Labour Division, EOBI, SESSI, on their visit. Looking for insurance of group assets, life, health, Marine and Fire insurance. Maintaining stock declaration report other adminstrative tasks detailed below.
• Responsible for managing general administration activities.
• Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
• Liaison between administrative personnel and senior management, communicating needs and concerns.
• Provide technical and logistical support.
• Track stocks of office supplies and place orders when necessary.
• Dealing with administrative purchases.
• Mess management.
• Supervise administrative staff and divide responsibilities to ensure performance.
• Manage agendas/travel arrangements/appointments etc for the management.
• Responsible for the fleet management.
• Responsible for the Security management.
Worked as customer care and operatioanl executive. along with customer care done following things and achieved desired targets.
• Looking into retail business as well.
• Branch dismantling and maintaining legal documents and record of inventory.
• Responsible to perform the day to day processing of financial transactions and to ensure that transitions are maintained in effective, up to date and accurate manner.
• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs.
• Organizing and attending events such as conferences, seminars, receptions and exhibitions.
• Effectively answer customers’ queries, provide solutions and satisfying them.
• Listening to teams calls on daily basis and provides feedback.
• Evaluating calls and discusses it with QA for reversals