•        Team member evaluations and quality control management.
•        Managing business related emails from clients.
•        Handling calls against critical cases related to customers and provide assistance.
•        Captain and customer dispute resolution.
•        Project Name: Careem (KSA, Pak, U.A.E) / Global Captain Connect.

•        Answering phone calls, dealing with enquiries and provide general information to job applicants.
•        Preparing and issuing employment contracts to new employees.
•        Organizing induction ceremonies and training for new staff.
•        Compiling payroll – such as hours worked, taxes, pension contributions and also timesheets.
•        Setting up and maintaining an employee’s personnel files.
•        Updating both manual and electronic personnel records when an employee’s personal details change.
•        Finalizing paperwork for when a member of staff leaves employment.
•        Confirming an employee’s references and academic qualifications.
•        Assisting with the recruitment and selection process.
•        Screening telephone calls for the senior recruitment managers.
•        Present when disciplinary hearings are held.
Dealing with the administration for school placements and apprentices.

•        Headhunting and executive search process.
•        Recruitment and interview process.
•        Schedule meetings and interviews.
•        Follow up with clients and assist with the candidate’s transition and on boarding process.
•        Network and build long-lasting client relationships
•        Conducting interviews & evaluating candidates to come up with a list of potential candidates.
•        Prepare JD’s and Org Chart.
•        Developed data pool with reference to current & future positions, based on succession planning pipelines.