Experience of retail banking and interacting with high-profile customers. Proficiency in written and verbal English language. Familiar with banking products offered by large banks. Excellent leadership, analytical, and team working skills. Strong numerical and leadership skills. Adept with local banking practices and state and federal banking rules.
Customer Service Officer for secured consumer finance i.e. Car Finance, House Finance, Credit card, Personal Finance, Running Finance etc
Enter Description
Conducting market research to identify selling possibilities and evaluate customer needs. Actively seeking out new sales opportunities through cold calling, networking and social media. Setting up meetings with potential clients and listening to their wishes and concerns.
FGC Money is a foreign exchange specialist offering services to SME commercial businesses and individual clients. I joined this company as Compliance Officer on 10th September 2014, after my hard work and performance higher management promoted me as Asst.Manager Operations and now I am working as Compliance/Operations Manager.
Following are the main duties which were assigned to me;
Support to Compliance Team SmallWorld Money Transfer UK compliance
UBL UK Compliance
Sigue International UK compliance
Support to Customer Care Team- Pakistan
Relationship with all UK Agents
Daily Banking Reporting
Transactions file creation
Dealing with FCA & HMRC UK
Reporting to NCA UK
Registration of New Agents
AML Training
MLR
Job Description
• Responsible for bringing delinquent account to a current status in accordance with the term and conditions of the credit agreement.
• Manage delinquency and credit losses with in established benchmarks.
• Provide remedies for distressed customers who are willing to repay.
• Educate customers about the importance of paying on time and the effect of late payment will have on their credit record and future borrowing possibilities.
• Ensure that high quality customers services are offered to retain profitable customers.
Responsible for selling the NBP PRESIDENT ROZAGAR SCHEME
Retail Banking Group product. Successfully achieved all my targets.