Summary

I am a highly motivated and results-oriented Sales and Marketing Professional who brings along over 19 year of experience and transferable skills in the areas of sales, marketing, digital marketing, branding, customer retention and business development to deliver substantial revenue growth within highly competitive business markets. I am an exceptional professional with a proven track record of capturing new business, increasing revenues with an existing business, as well as delivering solid operational and business results for clients. I am adept at training and supervising staff, recommending solutions to improve processes, and implementing effective programs to streamline operations. Experienced in the execution of departmental policies, and procedures, as well as consistently assessing operational needs to impact performance. I have completed Masters of Business Administration in Marketing from IBA, Karachi

My key skills include B2B & B2C sales/marketing, brand management, client relations, strategic/tactical planning, product sales, sales forecasting, problem solver, sales/market share growth, digital marketing, business forecasting, market research, relationship building, public speaking, communication skills and Microsoft office.

Currently, I am engaged with Frontier Platinum Group, as a Manager Marketing & Sales (Pakistan), where I am responsible for Branding, Forecasting, Digital Marketing, Customer services, preparing business plans & Strategies, generate corporate sales and market & business analysis. Throughout my career, I established skills in developing and executing plans, achieving revenue and profit goals, as well as creating and implementing value-added sales and marketing strategies. My professional background and great industrial exposure coupled with an excellent track record make me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.

Projects

IAPEX STALL 2018

Experience

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HOD Marketing & Branding
SD Communication
Apr 2018 - Present | Lahore, Pakistan


Define branding and marketing strategies for clients.
Plan Digital Marketing Campaigns for the clients and generate leads.
Manage those leads for the conversion process.
Handling SD Communication business development wing
Establish & execute strategies by undertaking competitive research, platform determination, and target audience identification.
Develop and lead the development of a plan which delivers key revenue target.

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CEO / CO-FOUNDER
SD KITCHENZ & INTERIORS
Apr 2018 - Present | Lahore, Pakistan


Style Decor Home (SD) started its journey in 2010. We have started from interior decors like wooden flooring, vinyl flooring, wallpaper, ceiling, blinds, and PVC paneling. As long as this journey became a success, more & more products and services were added at our platform like interior designing, Italian kitchens, wardrobes, media walls, featured walls, 3D wallpapers, SS and Aluminum works. We always focus on perfection. SD hired a trained and specialized staff of their field and aligned them at our platform. Now we have successfully claimed the best team for interior designing and decoration. We have successfully designed and executed residential interior, offices, and commercial places.
Style Decor (SD) interiors is the blend of experienced professionals, who are continuously indulging in providing our clients with creative concepts, unique interior design/kitchen designs, and its perfect execution. We provide customized solutions for each project according to our client\'s taste.

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Business Development Manager
zameen.com
Aug 2017 - Apr 2018 | Lahore, Pakistan

• Effectively developed marketing vision of Zameen.Com and delivered all key metrics for assigned staff, including client satisfaction, retention, revenue growth, and profitability.
• Supervised business development operations of the organization and delivered first rate support and advice to my sales and marketing team to achieve targets and raise business.
• Implemented an integrated range of customer service procedures consistent with the overall goals/objectives of the business, focused on revenue growth and customer satisfaction.
• Expertly handled more than 12 projects all over Pakistan.
• Established and implemented new marketing and customer experience strategies and analyzed employee performances to assure customer/employee satisfaction and business growth.
• Supervised and organized training and development demonstrations for the team.

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Marketing & Brand Manager
Bentham Science Publishers
Apr 2015 - Aug 2017 | Karachi, Pakistan

• Strategized all sales and marketing planning, developed and mentored sales teams, achieved bottom-line results through organizing advertisement strategies.
• Consistently recognized and tasked to improve organizational effectiveness through developing advertisement strategies and promotional activities.
• Business generation across multiple channels: digital marketing solutions including social media, like Twitter, Facebook, YouTube and LinkedIn.
• Accomplished key marketing activities that include advertising, promotional campaigns, and direct marketing initiatives.
• Produced trial awareness/activation for subscriptions as well as created leads for our sales agents in all over the world.
• Built client-focused and brand message which optimized sales, brand loyalty while improving market share.
• Formulated marketing kits and sales strategies to further boost the sales and support the sales staff.
• Corporate communication with Universities, Institutes & Libraries around the globe.

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Preferred Relationship Manager
Standard Chartered Bank (Pakistan)
Mar 2014 - Apr 2015 | Lahore, Pakistan

• Established different methods for sales and offer constructive feedback at weekly sales and training meetings and identified complex and non-standard customer requirements, and sales opportunities to exceed personal, team and department targets.
• Maintained a huge portfolio of corporate individuals as well as corporations.
• Ensured maximum customer satisfaction process through resolving their queries in timely and efficient manner.
• Provided information and description of multiple products to educate consumers on market trends and competitive interest rates.
• Created high performing, competitive sales culture, and incorporate sales strategies to expand market into new territory.
• Developed and maintained new business opportunities, as well as existing client relationships and executed sales plans and strategies focused on credit and active cross-selling of management.
• Functioned in close coordination with different departments for smooth business activities.
• Cross selling different products (Liability, Wealth, insurance etc.)

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Relationship Manager/AM
SAMBA Bank Limited
Jan 2012 - Mar 2014 | Lahore, Pakistan

• Portfolio management in an efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures.
• Handled customer queries face to face, over the phone or via email/mail correspondence as well as verified customer data to detect and identify financial fraud.
• Developed and strengthened professional working relationship with a wide range of customers, by meeting and exceeding customer expectations and requirements within the department.
• Engaged in business development activities, actively involved in implanting and maintaining a positive sales environment through education of Bank’s products and services.
• Gathered and analyzed competitor’s information to determine the best rate of return on investment & other deposit accounts.
• Resolved escalated customer\'s issues by communicating and working closely with internal business partners.
• Adhere Anti Money Laundering (AML) policies and remove discrepancies accordingly.

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Personal Banker OG3
KASB Bank Limited
Apr 2011 - Feb 2012 | Lahore, Pakistan

• Engaged with customers and process financial transactions including deposits, withdrawals, check cashing, and other routine transactions as well as ensured compliance with all internal controls and all applicable banking regulations.
• Delivered customer service while processing payments and completing customer’s transactions in a timely manner.

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Business Development Executive
Standard Chartered Bank (Pakistan)
Jun 2007 - May 2009 | Lahore, Pakistan

• Ensured professional and courteous communications, demeanor and interactions with customers while continuously seeking ways to add value, improve customer relationships and loyalty.
• Identified new business opportunities through existing relationships by upselling and cross selling.
• Cross-sell financial services products to the clients and increased the deposit base of the branch.

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Team Leader
Warid Telecom Pvt Ltd
Jan 2005 - Nov 2006 | Lahore, Pakistan

• Creative Team Leadership
• Motivational activities among the team members
• Conduct Team Training Sessions
• Excellent Customer Services
• Public Relationship
• Deal customer related issues and initiate action plans accordingly
• Coordinate with the different departments for a smooth business activities
• Keep an eye on daily team performance and make action plans accordingly

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Customer Services Representative
Mobilink GSM (PMCL)
Aug 2003 - Jan 2005 | Lahore, Pakistan

• Excellent Customer Services
• Public Relationship
• Deal customer related issues and initiate action plans accordingly
• Coordinate with the different departments for a smooth business activities
• Keep an eye on my daily performance and make action plans accordingly

Education

Institute of Business Administration (IBA)
Masters, Masters in Business Administration, MBA‎
Marketing Management, Supply Chain Management
CGPA 3.5/4
2017
University of the Punjab
Masters, , Masters in Business Administration‎
Finance
CGPA 3.8/4
2003
University of the Punjab
Bachelors, , Bachelors of Commerce‎
Commerce
Percentage 62%
2001
Government Science College
Intermediate/A-Level, , F.A (General Science)‎
Food And Nutrtion
Percentage 68%
1999

Skills

Expert Ability To Achieve The Targets In Given Time
Expert Account Mapping
Expert Advance Planning
Expert Boutique Knowledge
Intermediate Branch Administration Skills
Expert British Accents
Expert Business Analysis
Expert Business Development Process
Expert Business Development Strategies
Expert Business Dnvelopment
Expert Business Innovation
Expert Business Purchases Sales
Expert Business Strategy
Expert Capability Management
Expert Capability Planning
Expert Client Acquisition Skills
Expert Client Aquisition
Expert Client Followup
Expert Cluster Sales
Expert Commercial Awareness
Expert Commercial Business Command
Beginner Commission Structures
Expert Content Marketing Skills
Expert Coordination Skillss
Expert Corporate Sales Management
Expert Customer Analysis
Expert Customer Satisfaction
Expert Customer-Focused Selling
Expert Database Management 
Expert Dealer Management
Expert Dealer Network Development
Expert Development Development
Intermediate Digital Business Development
Expert Digital Marketing Analysis
Expert Digital Marketing Management
Expert Digital Media Planning
Expert Direct ales
Expert Direct Sales
Intermediate Distribution Management
Intermediate Distributors
Intermediate Email Marketing
Expert End To End Sales
Expert Evaluating Risk
Expert Event Marketing Strategies
Expert Excellent Interpersonal Skills
Expert Executive Presentation Skills
Expert Expertise In Sales
Expert Export Management
Expert Export Development
Expert Finance Working

Languages

Expert Urdu
Expert English

Najam Contacts

Farhan Tahir Muhammad Tahir Mehmood
Khushhali Microfinance Bank Limited - (KMBL)
Zeeshan Mudassar
Double6one Pvt Ltd
Muhammad Mr
Standard Chartered Bank (Pakistan)
Faisal Malik
Allied Schools & EFA Schools.