Summary

Diligent and devoted professional: with excellent track record of works for over one and a half year, exceptional communication skills, organized and obsessed with innate ability to stay on work, uses efficient and effective methods of expertise whilst focusing on individual needs of each customer and executes various operations including people management, finance and customer care effectively, A quick learner, highly motivated team player with effective people management and problem solving skills coupled with MBA degree in Human Resource.

Experience

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Social Media Executive
BATIK
Nov 2020 - Oct 2022 | Islamabad, Pakistan

Enter Description

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Team Lead Outbound Sales (TELENOR EASYPAISA)
Abacus Consulting
Jun 2019 - Oct 2020 | Islamabad, Pakistan

People Management
Performance Management
KPI's
Maintain Lead Sets Data

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Team Coordinator Inbound Campaign (CAREEM OPERATIONS)
Abacus Consulting - Islamabad
Nov 2017 - May 2018 | Islamabad, Pakistan

Csat Data
Call Listening Data
Quality Assurance Data
Performance Management
Kpi's

Education

PMAS(Arid agriculture university)
Masters, Masters in Business Administration, MBA‎
Human Resource
CGPA 3.2/4
2018
University of Arid Agriculture, Murree Road
Bachelors, Bachelors in Business Administration, BBA hons‎
Human Resource
CGPA 3.1/4
2018

Skills

Intermediate Excel Services
Expert Image Editing
Expert internet
Expert basic communication and computer skills
Intermediate Call Centre
Expert Caption Translation
Expert Client Correspondence
Expert Client Management
Expert Communications Skills
Intermediate Conservation Awareness
Expert Customer Handling Skills
Expert Customer Service Skills
Expert Customer Success Management
Beginner Customized Adaptation
Intermediate Data Management
Expert Email Writing
Intermediate Employee Engagement
Intermediate Employee Relations Management
Intermediate Excellent speaking skills in the target language
Intermediate Export Development
Expert Facebook Ad
Expert Facebook Ad Management
Intermediate Floor supervisor
Intermediate h Operations Management
Expert Human Resource Planning
Intermediate Marketing Strategies
Beginner MBA (HR)
Beginner MS Excel
Intermediate Nutrition Management:
Intermediate Operational Tasks Handling
Intermediate Performance Management
Intermediate Purchase Management
Expert Pursuing News Stories
Intermediate Report Writing Skills
Intermediate Representation Skills
Expert Security Principles
Expert Social Media Management
Expert Team Management
Expert use of social media
Intermediate Vape Knowledge
Intermediate Xray Equipment Maintenance

Languages

Intermediate English

Companies Followed