Trainex is a social start up formed with a vision to empower the youth. It\'s primary purpose is to strenghten the most valuable resource of any nation, it\'s youth. Our vision is to empower them through enriching their level of confidence, personal development, personal grooming, self reflection, and instilling a learning attitude. With a core team of experienced professional trainers, with more than 4-6 years of public speaking experience, sharing the same level of passion and enthusiasm for empowering the youth, I orchestrated the idea of Trainex, which would allow us to communicate and work with the education sector in Pakistan including but not limited to all mainstream universities and learning centeres.

• Successfully gathered a team of experienced and professional speakers willing to contribute to a social cause
• Arranged a team of marketing volunteers, which are to work on extensive Social Media Marketing and other conventional means including data sampling, distributing phamplets to create Public
• Selected and recruited the Trainex team including Administrative Mgr, Volunteer Mgr, Marketing Team, and the entire volunteer Team.
• Invited and met with TV Celebrities like Aqib Khalique and Waqar Zaka and invited them to the planned Seminars and Conferences for a speech and to address the students.
• Communicated with majority of the mainstream Universities\' Ambassodors in Karachi including MAJU, KU, SZABIST, and other A-Level Colleges and shared the idea to discuss the possibilities.
• Planned to visit universities with the team to invite students to the seminar and conferences and to create Public awareness about the project
• Financed the entire project by myself and maintained monetory records to control and manage the entire current and forecasted finance plan for the operations. Holding 100% Equity and completely bootstrapped till now (Organic Growth)
• Worked with the Trainers and guided them, ensuring their role and responsibilties are clear

•Conducting the NHTs – New Hired Trainings. These are in classroom trainings with the product content created and provided by content developers in our global team L&D Team members.
•Assessment of each individual and sharing the analysis with our team – Global batch report is maintained and worked on. I coordinated with inclassroom trainer in the report developments.
•Have also rendered services in content developing with the global team. Reviewed complete product content to have certain process changes reflected. Involved revamping the previous content to make it more effective in terms of learning and understanding.
•Worked on editing product related courses and quizzes that are a part of our product training – Using LMS software – Mindflash
•Providing personalized feedback to trainees who require more attention – Helping them overcome their weak areas.
•Attending global stakeholder meetings and contributing with respect to the training content in the agenda. Global meetings are often held with the team in Florida and SF to discuss content and processes along with the current batch analysis.
•Coordinating with different departments to facilitate the new hires with their essentials. This includes the HR team, WFM, Credential Creation teams, and operational intake managers.
•Prime responsibility of ensuring the in classroom Trainers are following the client timeline with respect to the presentations that have to be presented within the given time frame. Responsible for ensuring the required and expected quality is being maintained.
•Directly reporting to Lead Trainer to share class observations and Trainer performance. Taking necessary course of steps in case any changes need to be made to the schedule or any real time hindrances need to be tackled.
•Directly communicating with the new hires to ensure there are no major challenges in their learning with respect to the content, the trainer fascilitation or the environment.

As a Customer Care Representative:
• Providing telephonic assistance to customers with basic warranty concerns and the claim filing process
• Providing the most optimal resolution option appropriate to the situation described and ensuring KPI’s are maintained simultaneously.
• Deescalating the customers on any inconvenience and providing immediate resolutions to ensure the best customer service is given
• Utilizing soft skills to ensure rapport building
• Dependability: Offered overtime services to support the campaign whenever required, without any hindrance.
• Provided support to the L&D Department in coaching the representatives who were shadowing and reverse shadowing.
• Provided eSupport when required by the Team.

Worked as a Floater (Temporary Floor Supervisor) –

• Assisting other representatives in fulfilling their responsibilities and serving the customers in the most efficient possible manner
• Taking escalations, as a senior representative, where required, and providing immediate resolutions
• Sending End-of-Day (EOD) reports to the Learning and Development department, to ensure documentation and min onitoring of statistics and performance.
• Explaining Key Performance Indicators (KPI)’s to the representatives to ensure a link and understanding is established and targets are achieved well within the confined time frame.
• Ensuring quality by performing live monitoring of agents and correcting where required (Live Quality Assurance)
• Explaining the process messaging to ensure the communication is clear and precise.

Provided private tuitions to multiple school students

Subjects: English and Mathematics

• Enhanced their verbal communication skills through training, inclusive of pronunciation
• Rectified any grammatical errors prevalent and taught grammar and vocabulary
• Taught Mathematics, Inclusive of basic concepts of Algebra and Algorithm
• Guided on time-management strategies to achieve and meet targets in the available time frame