Summary

In my over 4 year Experience I had been working with different clients and performed all my tasks with 90+ quality

Experience

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Program Support Specialist
Activekey Solutions Pvt.
Dec 2019 - Present | Lahore, Pakistan

1. Medical & Pharamcy Authorization Initiation
2. Medical & Pharamcy Authorization Follow-Ups
3. Medical Benefits & Pharmacy Benefits
4. Complete Case Investigation
5. Problem Solving
6. Expert to handle work Load
7. Time Management
8. Well Aware of All Insurance Plans in USA

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Email & Chat Support Executive
Mindbridge Pvt. Ltd.
Aug 2019 - Dec 2019 | Lahore, Pakistan


Customer service Via Chat and Emails
Multi-tasking
Handling 8 to 10 chats at a time
Handling Queue
Handled APAC region customer service for FoodFanda
Work Restrictions, Meeting Targets Every Month
90+ Quality Every Month
Making Notes
Team Work

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Telesales Representative
ASM Solutions Pvt Ltd Multan
Sep 2017 - Aug 2019 | Multan, Pakistan


Cold Calling
Selling Products
Convincing For COT
COT specialist
Direct Interaction
Utlity Manager for Various Busienses
Lead Generation
Sales Follow ups
Acheiving Sales Targets 
700+ calls on daily Basis

Education

Bahauddin Zakariya University
Bachelors, BSc, ‎
Computer Science
2019
Govt.College of Commerce
Intermediate/A-Level, Intermediate in Commerce, D. Com‎
Shorthand, Accounts, Business And Information Technology
Percentage 80%
2017
Govt. Comprehensive School, Muzaffargarh
Matriculation/O-Level, Matric in Science, Matriculation‎
Physics, Chem, Bio, Math
Percentage 82%
2015

Skills

Intermediate  Adobe Premiere Pro
Intermediate British Accent
Intermediate C Problem Solving
Intermediate Client Followup
Intermediate Cold Calling
Expert Computer Savvy
Expert Convincing People
Intermediate Customer Handling Skills
Intermediate Medical Benefits Investigation
Expert Multitasking Skills
Intermediate Pharmacy Benefits Investigation
Intermediate Pharmacy Prescription Transfers
Intermediate Prior Authorization specialist
Expert Relations Management Skills
Intermediate Selling Capabilities
Expert Typing Skills
Expert محادثة المبيعات
Intermediate عمليات خدمة العملاء

Languages

Expert English
Expert Urdu