Summary

Result-oriented Customer Care, Operations, and Management Professional with over 6 years of working experience in publicly traded and privately held enterprises. Proven track record of leading and managing in complex and capital-intensive global industries, delivering value and innovation in Management, Operations, Support, and Customer Success.

An organized, detailed-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Decisive, efficient team approach and outstanding communications skills.

Experience

Company Logo
Customer & Sales Support Manager
Healthwire Pvt. Ltd - Lahore
Jul 2019 - Mar 2022 | Lahore, Pakistan

Healthwire is a technology company on a mission to improve access to healthcare in Pakistan. Using technology to empower patients and make practices more efficient. Also, a cloud-based practice management solution optimizes patient management in clinics leading to increased efficiency in practices. Healthwire's mission is to strengthen the healthcare system so as to ameliorate the standard of human living.

Key Accountabilities



Coordinate sales team by managing schedules, filing important documents, and communicating relevant information
Ensure the adequacy of sales-related equipment or material
Respond to complaints from customers and give after-sales support when requested
Store and sort financial and non-financial data in electronic form and present reports
Handle the processing of all orders with accuracy and timeliness
Inform clients of unforeseen delays or problems
Monitor the team's progress, identify shortcomings and propose improvements
Assist in the preparation and organizing of promotional material or events
Ensure adherence to laws and policies


Company Logo
Business Development Executive
Harvest Global Markets Pvt. Ltd
Nov 2018 - Jun 2019 | Lahore, Pakistan

Hg Markets is a corporate member of the Pakistan Mercantile Exchange (PMEX) and offers top-of-the-line trading facilities for market participants interested to trade in futures contracts offered by PMEX. Building on the heritage of Harvest, HG Markets serves the investment & trading needs of customers around the country.  
Key Accountabilities

To generate quality leads that result in sales.
Cold calling to arrange meetings with potential customers to prospect for business.
Work with team to achieve sales performance targets.
Presenting the product or service in a structured professional way.
Monitoring International market performance by reviewing Trade Media and keeping clients updated with the same and providing investment advice accordingly.
Maintaining and developing relationships with existing as well as new customers in person and via telephone calls.


To ensure that the customer is notified of all the prevailing fundamental factors which may have an impact on product prices

Company Logo
Assistant Manager
Walkeaze Exclusive
Oct 2016 - Nov 2017 | Lahore, Pakistan

A brand that has become a part of people with their creative designs, high-quality products & outstanding service providing constant innovation in the field of "designer footwear and handbags", providing them with a handcrafted experience for their Fashion Needs. WalkEaze is one of the best manufacturer exporter & trend setters in designer footwear & accessories.
 


Key Accountabilities



Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or changes due to customers. Greet customers entering establishments.
Establish or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners.




Resolve customer complaints. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales.




Keep periodic balance sheets of amounts and numbers of transactions. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Process merchandise returns and exchanges.




Pay company bills by cash, vouchers, or checks. Request information or assistance using paging systems. Compile and maintain non-monetary reports and records.




boosting sales, enhancing profitability by organizing and delivering an appropriate range of fitness of staff, maintaining branch activities




managing budgets, promoting and marketing the business
recruiting, training, and supervising staff, keeping customer, statistical and financial records, maintaining customer service standards, undertaking administrative tasks, and Dealing with inquiries, complaints, and emergencies


Education

University of Central Punjab (UCP)
Bachelors, Bachelors in Science, BSc‎
Business Economics
2019

Skills

Expert Software Quality Assurance
Expert Analytical Skills
Expert B2B Business Development
Expert Call Headlining
Expert CRM Command
Expert Customer Success
Intermediate Digital Media Marketing
Expert Ecellent Communication Skills
Expert Functional Analysis
Expert Handling Assignments
Intermediate Informtion Collection
Expert Manage Client Relationships
Expert Microsoft Excel
Expert Operational Strategies
Expert Operations Management
Expert Search Engine Optimization
Expert Social Media Marketing
Expert Software Analysis
Expert Staff Mentoring
Expert Tbricklaying
Intermediate عمليات خدمة العملاء

Languages

Expert Punjabi
Intermediate Hindi
Expert Urdu
Expert English