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Summary
IT Support/Desktop Support/ System support Engineer with over three years of hands- on experience in diagnosing, troubleshooting, and resolving a wide range of technical issues. Proficient in hardware and software maintenance, Windows Server Administration, Network Support, network configuration, CCTV camera Installation and user support. Skilled in providing timely solutions to minimize downtime and ensure seamless operation of IT systems. Strong communication and interpersonal abilities, with a proven track record of effectively collaborating with cross-functional teams and delivering high-quality customer service. Dedicated to staying updated on emerging technologies and best practices to continuously improve IT operations and support services.
Experience
Desktop Support/System Support
nstall and configure Computer Hardware and Software, Systems, Network devices, and Printers. Manage Active Directory, Users, groups, and other roles. Set up accounts and workstations. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages. Ensure security through access controls, backups, and firewalls. Upgrade systems with new releases and models. Develop expertise to train staff on new technologies Printer Installation and Configuration. Design LAN Network and Structured cabling. Cat6 Cable Termination. Office 365 Administration(One Drive, Exchange, Teams). Install Windows Operation system. Install Antivirus Microsoft Windows Server 2016,2019,2022. CCTV Camera Installation and Configuration.
IT Support
installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks Responding on time to service issues and requests Providing technical support across the company (this may be in person or over the phone) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staff members.
Network Support Engineer
Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remoteaccess systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems. Maintaining good client relations. Tracking and managing work records. Compiling job reports.
