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Summary
Dynamic professional with over 2 years of experience in NGO operations and real estate marketing. Proven track record of success in sales, with a rapid progression from Sales Executive to Team Lead and Accountant at Toplinkers, showcasing strong leadership and analytical skills. Adept at managing store operations in a non-profit setting, with a focus on efficiency and resource management. Committed to delivering results through strategic planning and effective team collaboration. Freelance experience further enhances adaptability and diverse skill set.
Experience
Sales Executive
Top linkers Real Estate &Marketing [ Team Lead]
2020–2022
• Spearheaded a 20% sales boost in Q3
• Led a top-performing team of 15 members
• Boosted team productivity by 40% in one year
• Implemented training that cut errors by 50%
• Drove a 35% improvement in team satisfaction
• Pioneered a CRM system for 30% faster follow-up
• Slashed lead times by 25% through agile methods
Store Officer
Meethi Zindagi(Store Officer)
April 2023 –Present
• Expert in inventory mgmt& cost reduction
• Led team to record-low stock discrepancies
• Implemented FIFO, optimizing stock freshness
• Enhanced customer satisfaction through SOPs
• Managed NPO with 100% Energy
CSR
Amigos BPO CSR
January 17, 2018 –September 2019
• Exceeded call targets by 20%
• Boosted customer retention by 15%
• Resolved 95% of issues at first contact
• Top-rated CSR for 3 quarters straight
• Implemented feedback, cut call times 10%
• Awarded 'CSR of the Month' 4 times
• Led team to win 'Best Service' award
• Managed 100+ daily customer inquiries