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Summary
Education: BCS, BA, ACMA (Partly Qualified)
Expereince: 15 Years expereince in Banking
Departments: Branch Operations, Centrlized Operations, ADC Operations, P&Ps, Core Banking
Levels: Experience @ Branch, Region & Head Office
Organizations: Bank of Punjab, Faysal Bank, NRSP Microfinance Bank
Started career as "Customer Services Officer", this process of learning and growing has been continuing through serving customers, improving own skills, coaching, leading. motivating team and helping them to perform beyond their potential.
Projects
Experience
Area Operations Manager (Bahawalpur Region)
Managing overall Oprations of Bahawalpur Region Branches
Ensuring the best customer experience through skilled & motivated Team
Ensuring 24/7 uninterrupted services through ATMs
Managing premises of all branches & ambiance at the best possible level
Identification, escalation and resolution of all branch level issues pertaining to GSD, IT & Operations
Quarterly Assessment of Branches & Report sharing with Branches & Head Office
Keeping the Team informed for every new change and every new requirement
Ensuring compliance of bank's policy, prcoedure & service standards
Monitroing management of stores / record keeping at branches
Ensuring improvement in Internal Control Review & Inter Audit Ratings
Periodical Training on existing & new requirements
Hiring & adminsitaration of Staff
Manager Centralized Operations and Policy Procedures
Compliance to Minutes of the Senior Managemement Committee Meeting
New products configuration testing in CBS
Developed FATCA & CRS prcoedures & guidelines for branches
Assiting Head Operations in overall affairs of Department
Training Planning & Execution
Maintenance of Risk Register & its compliance
Response & compliance to internal, external & regualtory communications/letters
Printer & Secuirty Stationary Management
Manager Policy Procedure and Governance
Process & System Gap Analysis
Review of Internal Audit Reports and Compliance
Compliance Plan to SBP Inspection
Lasoning with other Departments and thier HODs
Manager Branch Banking Operations
Joined to Lead over all branch operation network under reporting to Head Operations (That time 60 branches, which later gorwn upto 120 branches)
Started NIFT Clearing
Started issuance of PO/DD
Finalized Branch Operations Manual
Developed AML KYC Policy for the Bank
Centralized Term Deposit Issuance
Established ADC Operations, Reconciiation & Dispute Resolutin Unit
Managed monthly & quartelry training sessions
Manager Operations
Joined Faysal Bank as Customer Services Officer in Jan 2007
Worked in Clearing, Remittances, Account Opening & Lockers
Promoted as "Customer Services Supervisor" in 2008
Promoted as "Branch Operations Manager" in 2010
As "Branch Operations Manager", served different branch in Vehari, Hasilpur & Multan
Worked as lead for Multan Region during upgradation of Core Banking System (2013)
Specially appointed to start operaions at newly operned branches (Khanewal, Mian Chunnu, Haroonabad, Hasilpur)
Cash Officer
Cashier Job, posted at regions Main Branch Multan Cantt.
Cash Receipts & Payments
Utility Bill Receipts
Deposit Mobilization
