Summary

A highly motivated and self-driven graduate prepared to excel as a part of a professional team. I have experience working with international clients, administration, retail banking, sales, customer service, HR, and business operations. I am seeking career opportunities to excel as a part of a professional team.

Experience

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Admissions Coordinator
American Rotation LLC
Oct 2021 - Jul 2022 | Chicago, USA


Assisting the Director of Medical Education and preceptors in program implementation
Providing exceptional customer service acting as first point of contact with prospective applicants and IMGs seeking clinical rotation experience
Handling all admissions desk administrative tasks and onboarding/orienting of physician interns 
Maintaining phone, email and chat communication with enrolled interns from admissions til program completion and throughout the NRMP Match cycle
Maintaining the database for prospective and enrolled physician interns (admissions, payments)
Assisting in the compilation, processing, and issuance of Letters of Recommendation (LoRs)
Acting as an admissions ambassador for prospective USMLE aspirants
Staying abreast of the latest U.S. Residency guidelines and procedures (NRMP Match, ERAS, AAMC, HIPAA)
Assisting with the development of marketing campaigns for admissions and program promotion over social media, website, email marketing and informative blog posts regarding U.S. clinical rotations and residency

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Program Manager, Public Awareness and Outreach VFAHT
Infection Prevention and Control Foundation
Jul 2021 - Oct 2021 | Lahore, Pakistan


Organising material for public health awareness campaigns through digital and print media
Coordinating awareness activities jointly with the web and social media team
Planning and coordinating initiatives in line with SDGs
Collaborating and organising healthcare initiatives with stakeholders including student volunteer bodies, government agencies, and private organisations
Compiling resources to communicate the purposes of the program and the impact it may have on the health and well-being of communities
Documenting and measuring with the team, the outcomes of activities, and plans achieved through public health initiatives
Creating and publishing press releases, social media posts, letters of collaboration, assisting with scripts, and other communication mediums
Preparation of financial budgets and forecasting for projects

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Course Coordinator, CME
Infection Prevention and Control Foundation
Oct 2020 - Jul 2021 | Lahore, Pakistan


Coordination of admission desk (applications, registration, orientation) through email and phone
Attendance management
Organising and maintaining the schedule for courses offered by the Department of Public Health
Coordinating the distribution and collection of coursework (assignments and assessments)
Coordinating the distribution of completion and degree certificates
Working closely with the marketing department to create, organise and run advertisement campaigns
Creating content for public health awareness campaigns
Keeping abreast of various Continuing Medical Education (CME) standards

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Bank Operations Officer
Habib Metropolitan Bank
Jun 2018 - Oct 2020 | Lahore, Pakistan


Ensuring high level of operational efficiency at branch in line with applicable SBP AML/CFT Regulations
Supporting the account opening procedure and maintain outstanding customer service standards
Enhancement of core banking business including target mobilization (deposit mobilization, bancassurance and car financing)
Processing remittance/clearing instruments and provision of other general banking transactions (pay order, demand draft, locker custodianship, ATM claims, FCY currency transactions etc.)
Developed corporate clients and opened deposit accounts

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Human Resource Intern
AutoSoft Dynamics (Pvt.) Limited
Nov 2017 - Jan 2018 | Lahore, Pakistan


Assisting HR Executives with day to day operations including recruitment, staffing, performance appraisals, evaluations and trainings
Generating, processing, maintaining and filing all HR documents (both hard and soft copies)
Updating and managing HRMS for employee record keeping, attendance and leave management, and other HR functions
Handling employee enquiries and grievances regarding HR issues, policies and SOPs
Conducting phone and confidential interviews, short-listing, follow up references and performing background verification checks
Implementing training programs, orientation sessions and meetings
Assisting HR Executives with projects including career fairs
Coordinating with department heads the sourcing of new candidates, devising relevant job descriptions and talent acquisition through different employment platforms.

Education

Lahore School of Economics
Bachelors, Bachelors in Science, BSc (Hons.) in Economics and Management‎
Economics, Management, Marketing
CGPA 3.5/4
2017
DA Public Schpol (O&A Level)
Intermediate/A-Level, , ‎
Business, Economics, Sociology
2012

Skills

Intermediate 360 Recruitment
Expert Accounts / Manager
Intermediate Acquisition Screening
Expert Admin
Intermediate Admissions Counseling
Beginner Aesthetic Procedures Knowledge
Intermediate Budgeting & Forecasting
Expert Chat Support
Expert Client Acquisition Skills
Intermediate Closing Skills
Intermediate Commercial/Retail Banking
Expert Communication Skills
Expert Computer Knowledge
Expert Computer Proficient
Expert CRM Command
Expert Customer Care Representation
Expert Customer Relationship Management
Expert Customer Satisfaction Management
Expert eBay Account Handling
Beginner eBay Sales
Expert Ecellent Communication Skills
Expert Email Writing
Beginner Employee Relations Management
Expert Fast Typing Speed
Expert Fluent in English
Expert Fluent In English and
Beginner Handling Assignments
Intermediate HR Operations Handling
Beginner HR Policy Formulation
Beginner HRIS Command
Expert Knowledge Of Urdu Language At C1-C2 Level
Expert Listening Skills
Expert Listening to Customers
Expert Live Chat Handling
Expert Office Administration
Beginner Payroll Management
Expert Process Operations Handling
Expert Quality Control Printing
Expert Record Keeping
Intermediate Recruitment Management
Expert Relations Management
Expert Security Principles
Intermediate Social Media Handling
Beginner Technical Recruitment Skills
Expert Time Management
Beginner Troubleshooting Skills
Beginner Zendesk Handling
Beginner إدارة التوظيف
Expert الاحتفاظ بالمبيعات
Expert عمليات خدمة العملاء

Languages

Intermediate German