Summary

Seasoned aftermarket professional with 8 years of progressive experience of handling techno-commercial matters regarding Spare Parts, Services, Annual Maintenance Contracts, Good knowledge of Industrial Marketing (Situation Analysis) Client-centric approach with inside and outside sales expertise.

Experience

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Service Coordinator
Ghulam Faruque Group
Jun 2012 - Present | Karachi, Pakistan

Power Generation (Generators, UPS) & CNG Equipments
• Generate Ad-hoc service calls with descriptive technical nature of jobs carried out against each report FSR.
• Liaison with regional offices for coordinating Field Service Reports of all AMC corporate customers for prepapre AMC & Ad-Hoc Invoices of Generators, UPS & CNG Customers
• Prepare Contractual Pan Pakistan Invoices of Cooperate Customers i.e (SCB,BAH,JS,DIB,Summit,SCB,NIB, Mima, Bank Islami & Meezan) summaries data as per field service report.
• Interact with the vendors and Service staff; maintained effective working relationships and worked in cooperation with the management team to effectively meet departmental objectives, and generate vendors purchase order for outsource work
• Prioritize client’s service requests and organize day to day work schedule for field Service Personnel.
• Prepare the cumulative running hours of equipment report and plan the service activities/Sales Requisition/Quotation on the basis of these reports.
• Generate various reports to evaluate status of service calls (A/R Invoices, Credit Note, Quotation, Delivery Challan, TOS & purchase Order)
• Follow up all requisitions sent via effective documentation and valid returns
• Maintained records and tracked work orders, spare parts and maintenance history of equipment and others through computerized SAP B1 system. Closely monitor regular Ad-Hoc customer service invoices & AMC Contract and related works.
• prepare warranty claim documents for approvals from CGM of all new equipment sold after checking relevant commissioning data and AMC details
• Warranty Administration, Warranty Claim Verification, preparation of Warranty Claim & issue spare under warranty, prepare Warranty Claim for Principles (CompAir –UK, SDMO – France etc) and keep track & Record of associated jobs like Custom Clearance, Duties and Labour / Travel Claims etc.

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Assistant
The Layton Rahmatulla Benevolent Trust (LRBT)
Sep 2011 - Dec 2011 | Karachi, Pakistan

Assistant – Admin-De partment ( Sep-2011 to December-2011)
• Daily Bases All region Operational Data Update Web base
• Make - Daily/Month/Quartly/H.Yearly/Yearly – working status Report
• Filing & Maintain records
• Prepare correspondence for Board

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Computer Operator
Digital Processing Systems, Inc (DPS)
Feb 2011 - Aug 2011 | Karachi, Pakistan

Computer Operator ( Feb-2011 to Augest-2011)
• Reviewed charge documents for accuracy as well as corrected
• Errors, return documents to source or enter missing data
• Maintained control of input documents by properly following batch
• Control procedures efficiently and accurately recorded financial and related data Informing team leader about unusual situations
• Affecting productivity, accuracy and efficiency of data flow

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Office Assistant
Govt. College of Commerce and Eco-(Evening)
Jul 2008 - Sep 2010 | Karachi, Pakistan

Office Assistant ( July-2008 , September-2010)
• Handled all official office correspondence efficiently
• Typed entire college documents and correspondence
• Responsible for upgrading office filing system
• Forwards information by receiving and distributing communications
• Collecting and mailing correspondence copying information.
• Responsible for other duties as assigned

Education

Dadabhoy Institute of Higher Education
Masters, Masters in Business Administration, ‎
Accounting & Finance
2015
University of Karachi
Diploma, DIT (Diploma In Information Technology)‎
Information Technology
Completed
2010
University of Karachi
Bachelors, Bachelors in Commerce, ‎
Accounting & Finance
Grade A
2010
D.J Sindh Govt Science College
Intermediate/A-Level, Faculty of Science (Pre-Engineering), HSC‎
Chemistry, Mathematics, Physics
Grade C+
2008
Taj Tarbeeyat Project English High Secondary School
Matriculation/O-Level, Matric in Science, Faculty of Sciences‎
Computer Science
Grade A+
2006

Skills

Intermediate Clain Management
Expert Data Miniing
Expert Financial Statement Analysis+
Intermediate Invoice Discounting
Expert Invoice Finance
Expert Japanese & Korean Language Proficiency
Expert Under Writing Skills
Intermediate Vendor Co-ordination
Intermediate التمويل الحسابي

Raheel Contacts

Shahzad Ahmad Ahmad Bhatti
IGI Life Insurance Limited
Atif Sheikh
Onyx Stone Resources
Shariq Zubair
Merit N Merit
Zeeshan Ahmed
Sitpros Pvt Ltd