Oversee security administration and manage risk assessments, policy development, standards, procedures, testing, and security reporting processes.
Ensure compliance with business objectives and external requirements related to Quality and Information Security.
Identify and address legal and contractual requirements concerning the client’s Management System (MS).
Facilitate and coordinate Risk Management Methodology reviews, security control implementations, and MS status reporting.
Conduct quality and information security awareness sessions and provide regular updates to the CISO.
Manage system documentation, including technical requirements, engineering specifications, software, and training materials.

Directed project management and administrative operations, ensuring efficient execution and compliance with organizational standards.
Managed delinquent account recovery by collaborating with legal and finance teams to achieve resolutions and reduce outstanding balances.
Oversaw customer service functions to enhance satisfaction and ensure prompt issue resolution.
Coordinated with finance on budget management, maintaining accuracy and regulatory compliance.
Generated detailed reports and maintained accurate records to support strategic business decisions.
Resolved conflicts and fostered a positive, productive work environment.
Delivered high-quality customer service to walk-in clients and conducted effective sales presentations.
Organized events and coordinated with marketing partners to increase property visibility.
Managed client communications and collaborated on social media strategies to enhance engagement.

Managed and executed diverse client projects, showcasing expertise in project management, business operations, and customer service.
Developed content for a UK-based start-up’s website and social media, and created course modules, presentations, and video tutorials. Conducted compliance research with UK regulations.
Coordinated with 200 authors and internal teams at a Publishing House, overseeing proofreading, copyrights, and graphics. Maintained project updates using Excel and online tools.

Taught English, developed lesson plans, and coordinated with faculty to increase student participation in after-school programs.
Trained staff in English language instruction and classroom technology to improve learning experiences.

• This is a US-based telemarketing job I did during the final semester of my Bachelor's program.• My duties included business development, client management, and training newly appointed telemarketers.

• This is a part-time job I did during the 7th semester of my Bachelor's program.• My duties included seeking clients, scheduling meetings with them, and offering them the company's services.

Completed a six-week internship, conducted in-depth analysis of the company, and authored a comprehensive report on key findings.