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Summary
In my previous role as a Network Support Engineer, I provided comprehensive technical support, addressing and resolving various network-related issues. I utilized monitoring tools to ensure consistent network performance and collaborated with teams to maintain system stability and security. My strong problem-solving skills and attention to detail enabled me to effectively manage customer inquiries and maintain high levels of service quality.
Experience
Technical Support Engineer
roficiency in basic troubleshooting and network management.
Ability to interpret data from network monitoring tools like NMS.
Effective communication with customers to guide them through resolving device-related issues.
Strong foundational knowledge in network troubleshooting and customer service.
Hands-on experience with network monitoring and ticket management systems.