Prepare daily schedules for the manager, including meetings, breaks, lunches, and commitments.
Answer incoming calls and return phone and text messages in a timely and efficient manner.
Send and reply to emails on time.
Coordinate travel accommodations, including ground travel, air travel, and hotel stays. A personal assistant may be required to go along on business trips with the manager.
Handle incoming and outgoing mail.
Take and record meeting notes.
Complete personal tasks, such as picking up dry cleaning, making restaurant reservations, getting coffee, and scheduling all personal appointments.
Complete additional duties, such as providing child care, organizing events, and assisting with home duties.

Engages the existing and potential customers to establish trust and building rewarding working relationships.
Maintains Company’s service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a WOW experience for the customer.
Conveys a consistent brand image that appeals to the customers.
Facilitates customers by explaining necessary procedures of TCS products and services.
Analyzes customers’ needs and preferences correctly. Is well versed in evaluating options to choose the best solution for them.
Provides full suite of customer services offerings (e.g. shipment status, tracking and other related queries) to customers contacting TCS via the customer service hotline & electronic channels timely and accurately.
Follow-up and makes scheduled call backs to customers where necessary.
Ensures that critical issues are highlighted and seek advice for resolutions.
Highlights areas for improvement with suggested solutions to improve TCSs procedures, technology and service to positively enhance customers experience with TCS.

Build Relationship with vendors, getting their issues resolved and answering to their queries.

Explore market & new products

Smooth Supply and demand of products

Builds strong relationship with potential and existing merchants by providing excellent support service.

Managing stock and pricing on the website

I was responsible for receiving and inbounding the consignment and cross dock items. Also I was responsible for returning the rejected items back to supplier through shipments. Also I was responsible for making a daily report for the items I received. I also stacked the items in inventory as well process them with the order as I also run Outbound station under my management.