Summary

As a tactful, flexible, and creative learner with a strong focus on customer relationships, I am seeking a position where I can leverage my expertise to contribute to company growth. My eventual career goal is to attain a leadership role where I can develop and implement innovative strategies under a reputable brand, adding significant value to the organization.

Projects

VISION ASSISTED (selective compliance articulated robotic arm) manipulator

Experience

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Centralized Operations Officer
Bank AL Habib Limited
Oct 2022 - Present | Karachi, Pakistan

- Centralized Account Opening and Cheque Book operations
- Centralized Card Processing and Production
- Centralized Inward Clearing operations
- Centralized Archive Management
- Data Cleansing and Enrichment
- Digital Account Opening including RDA
- Nominated by the Department Head to Assist, Guide and to do testing with the several IT teams of the bank to successfully launched a new financial software for the department. A whole campaign is a part of Business Process Re-Engineering (BPR) which consist of three phases 1) Integration   2) Staging and Live Environment.

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Branch Services Officer
MCB ISLAMIC BANK
Oct 2019 - Oct 2022 | Karachi, Pakistan

Worked as a Branch Services Officer in MCB Islamic Bank and performed all Branch Banking operations (BBO) activities as per regulatory requirements such as
Client Servicing: Provision of comprehensive assistance to clients encompassing account initiation, closures, and management, while also offering adept resolution to their inquiries and concerns, thereby fostering enduring client relationships.
Cash Flow Management: Diligent oversight of cash transactions, spanning deposits, withdrawals, and currency conversions, meticulously adhering to stringent security protocols and regulatory stipulations.
Cheque Processing: Methodical processing of cheques, encompassing meticulous verification of endorsements, fund sufficiency, and expeditious facilitation of cheque deposits and withdrawals.
Loan Facilitation: Assiduous evaluation of loan applications, meticulous verification of documentation, judicious conduct of credit assessments, and seamless orchestration of loan disbursement procedures.
Account Administration: Methodical monitoring of account activities, meticulous execution of account transfers, establishment of standing orders, and adept resolution of account-related queries and discrepancies.
Compliance and Regulatory Adherence: Unwavering commitment to regulatory compliance, encompassing rigorous adherence to banking regulations, meticulous KYC (Know Your Customer) procedures, and stringent anti-money laundering (AML) policies.
Sales Proficiency: Apt promotion of bank products and services to clients, encompassing loans, credit cards, insurance, and investment instruments, culminating in achievement of predetermined sales targets.
Reporting and Documentation: Punctilious maintenance of transactional records, adept compilation of daily reports, and meticulous documentation of client interactions and grievances, ensuring transparency and accountability.
Training and Development: Active participation in training sessions to remain abreast of evolving banking products, services, policies, and procedural enhancements, thereby fostering professional growth and mentoring junior staff members.
Branch Operations Oversight: Assiduous management of day-to-day operations, seamless coordination with diverse departments, and meticulous optimization of workflow within the branch to ensure operational efficiency.
Customer Relationship Cultivation: Cultivation and sustenance of enduring client relationships through personalized service delivery, adeptly addressing client needs, and exceeding expectations to engender unwavering client loyalty.
Issue Resolution: Expedient resolution of client complaints and grievances through adept mediation and conflict resolution strategies, reinforcing client confidence and fortifying the institution\'s reputation for exceptional service delivery.

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Reliever Customer Services Officer
Bank Islami
Mar 2019 - May 2019 | Karachi, Pakistan

1)Bank Islamic Pakistan Limited :- Worked as a Reliever Customer Services officer in Distribution Customer Service South region Shahra-e-Faisal Branch Karachi.

• Customer Dealing
• Cash Handling
• Cash Balancing
• Sorting and UN-Sorting of Cash
• Che-ques Clearance
• ATM / Che-ques Book Activation
• One Touch Banking
• Cash Deposit Internal / Online Cash Deposit
• Accounts Activation
• Accounts Making
• Funds Transfer IBFT / OBFT
• Billing
• Statement of Accounts
• Maintaining Physical Records of PKR / USD
• Pay Order
• ETC

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Internee
Pakistan Civil Aviation Authority (CAA)
Nov 2018 - Dec 2018 | Karachi, Pakistan

I had worked there as an Internee in Transmitter section RADAR section and ATC operations etc Gained so much knowledge related to Transmitting Antennas , Towers, Primary surveillance RADARS, Secondary Surveillance RADARS etc

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Internship
Pakistan International Airlines
Jul 2018 - Aug 2018 | Karachi, Pakistan

I had worked there as an internee student,And experienced there as an Avionics engineer (internee).I had learned many things in engineering overhaul section,Maintenance (dept),Radar section area and Black box section.Yeah that is true I examined things there as a trainee student so I can just see the things and learned them because According to the policies of PAKISTAN INTERNATIONAL AIRLINE a trainee student can not touch any thing related to the aircraft so that\'s why I just took experience there by examined things by examine and taking theoretical lectures by the chief engineers of related department.And that\'s why i know much more things as compared to the layman.

Education

Iqra University
Masters, Masters in Business Administration, MBA‎
Apparel Manufacturing and Merchandising, Banking, Islamic Banking, Islamic Finance, Logistics, Management Sciences (Banking and Finance), Manufacturing Systems, Pharmacutecial, Supply Chain and Logistics Management, FMCG
CGPA 3.3/4
2023
IQRA University main campus karachi
Bachelors, Bachelors in Engineering, bachelors in electronics engineering‎
Embedded System, Electric Power and Control System, Industrial Electronics
CGPA 3.0/4
2018

Skills

Intermediate administration
Intermediate Balance Sheet Review
Intermediate Behavioral finance
Intermediate Bond Market
Intermediate Business Strategy
Beginner Commercial Banking
Intermediate coordination skills
Intermediate Copy Typing
Expert Drive bike
Intermediate driven
Intermediate email
Beginner Excellent market and selling skills
Intermediate Facebook Advertising
Expert fluent English
Intermediate General Accounts
Expert Good Communication
Expert Ground handling
Expert Highly computer proficient
Intermediate On call Support
Intermediate outbound marketing
Expert passionate
Intermediate Presentable
Expert Should have sound computer proficiency
Intermediate Social Engine
Intermediate Strong Organizing and Planning skills
Expert Teamwork
Intermediate Typing
Beginner Accounnts Management
Beginner Accounting and Management
Intermediate Accounts Administration
Expert Accounts Management Sklls
Expert Agile Scrum Testing
Beginner Amazon
Beginner Amazon FBA
Intermediate Analytical Skills
Intermediate Application Tracking System
Beginner Banking
Intermediate Bidding
Beginner Bookkiping
Beginner Boolean Searching
Intermediate Branch Operation Management
Beginner Branch Support.
Intermediate Business Analytics
Intermediate Business Dnvelopment
Beginner Canada
Beginner Cash Flow Management
Expert Collections Handling
Beginner Committed to Customer Services
Intermediate Communicating Skills
Intermediate Communicatio Development

Languages

Intermediate English