As a tactful, flexible, and creative learner with a strong focus on customer relationships, I am seeking a position where I can leverage my expertise to contribute to company growth. My eventual career goal is to attain a leadership role where I can develop and implement innovative strategies under a reputable brand, adding significant value to the organization.
- Centralized Account Opening and Cheque Book operations
- Centralized Card Processing and Production
- Centralized Inward Clearing operations
- Centralized Archive Management
- Data Cleansing and Enrichment
- Digital Account Opening including RDA
- Nominated by the Department Head to Assist, Guide and to do testing with the several IT teams of the bank to successfully launched a new financial software for the department. A whole campaign is a part of Business Process Re-Engineering (BPR) which consist of three phases 1) Integration 2) Staging and Live Environment.
Worked as a Branch Services Officer in MCB Islamic Bank and performed all Branch Banking operations (BBO) activities as per regulatory requirements such as
Client Servicing: Provision of comprehensive assistance to clients encompassing account initiation, closures, and management, while also offering adept resolution to their inquiries and concerns, thereby fostering enduring client relationships.
Cash Flow Management: Diligent oversight of cash transactions, spanning deposits, withdrawals, and currency conversions, meticulously adhering to stringent security protocols and regulatory stipulations.
Cheque Processing: Methodical processing of cheques, encompassing meticulous verification of endorsements, fund sufficiency, and expeditious facilitation of cheque deposits and withdrawals.
Loan Facilitation: Assiduous evaluation of loan applications, meticulous verification of documentation, judicious conduct of credit assessments, and seamless orchestration of loan disbursement procedures.
Account Administration: Methodical monitoring of account activities, meticulous execution of account transfers, establishment of standing orders, and adept resolution of account-related queries and discrepancies.
Compliance and Regulatory Adherence: Unwavering commitment to regulatory compliance, encompassing rigorous adherence to banking regulations, meticulous KYC (Know Your Customer) procedures, and stringent anti-money laundering (AML) policies.
Sales Proficiency: Apt promotion of bank products and services to clients, encompassing loans, credit cards, insurance, and investment instruments, culminating in achievement of predetermined sales targets.
Reporting and Documentation: Punctilious maintenance of transactional records, adept compilation of daily reports, and meticulous documentation of client interactions and grievances, ensuring transparency and accountability.
Training and Development: Active participation in training sessions to remain abreast of evolving banking products, services, policies, and procedural enhancements, thereby fostering professional growth and mentoring junior staff members.
Branch Operations Oversight: Assiduous management of day-to-day operations, seamless coordination with diverse departments, and meticulous optimization of workflow within the branch to ensure operational efficiency.
Customer Relationship Cultivation: Cultivation and sustenance of enduring client relationships through personalized service delivery, adeptly addressing client needs, and exceeding expectations to engender unwavering client loyalty.
Issue Resolution: Expedient resolution of client complaints and grievances through adept mediation and conflict resolution strategies, reinforcing client confidence and fortifying the institution\'s reputation for exceptional service delivery.
1)Bank Islamic Pakistan Limited :- Worked as a Reliever Customer Services officer in Distribution Customer Service South region Shahra-e-Faisal Branch Karachi.
• Customer Dealing
• Cash Handling
• Cash Balancing
• Sorting and UN-Sorting of Cash
• Che-ques Clearance
• ATM / Che-ques Book Activation
• One Touch Banking
• Cash Deposit Internal / Online Cash Deposit
• Accounts Activation
• Accounts Making
• Funds Transfer IBFT / OBFT
• Billing
• Statement of Accounts
• Maintaining Physical Records of PKR / USD
• Pay Order
• ETC
I had worked there as an Internee in Transmitter section RADAR section and ATC operations etc Gained so much knowledge related to Transmitting Antennas , Towers, Primary surveillance RADARS, Secondary Surveillance RADARS etc
I had worked there as an internee student,And experienced there as an Avionics engineer (internee).I had learned many things in engineering overhaul section,Maintenance (dept),Radar section area and Black box section.Yeah that is true I examined things there as a trainee student so I can just see the things and learned them because According to the policies of PAKISTAN INTERNATIONAL AIRLINE a trainee student can not touch any thing related to the aircraft so that\'s why I just took experience there by examined things by examine and taking theoretical lectures by the chief engineers of related department.And that\'s why i know much more things as compared to the layman.