Summary

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Experience

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Customer success officer
DevPel
Oct 2023 - Present | Lahore, Pakistan

Dealing with customers having good interaction with the company, retaining them. Conducting meeting with the clients for their requirements fulfilment and targets achieving in time.

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Accounts Payable Officer
DevPel
Jan 2023 - Present | Lahore, Pakistan

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Compliance Executive
Cedar Financial
May 2022 - Present | Lahore, Pakistan

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Quality Assurance Manager
Digital Prima Pvt. Ltd
Jul 2021 - May 2022 | Lahore, Pakistan

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Patient Representative
Digital Prima Pvt. Ltd
Aug 2020 - Jun 2021 | Lahore, Pakistan

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Team Lead/Coordinator
Mindbridge Pvt. Ltd.
Jan 2019 - Mar 2020 | Lahore, Pakistan

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Chat/Email Support Executive
Mindbridge Pvt. Ltd.
Mar 2019 - Dec 2019 | Lahore, Pakistan

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Customer support Executive
Axis recruitment Agency
Oct 2018 - Feb 2019 | Lahore, Pakistan

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Backend Support Executive
Abacus Consulting
Jun 2017 - Oct 2018 | Lahore, Pakistan

Working for Careem , A taxi service around the Asia .

Education

National College of Business Administration & Economics (NCBA&E)
Bachelors, Bachelors in Business Administration, Management Sciences‎
Principle MANAGEMENT, Accounting, Business Math
CGPA 3.5/4
2024
University of the Punjab
Bachelors, , BSc‎
Computer Science, Mathematics, Physics
Grade A
2019

Skills

Intermediate Admin Task Planning
Expert Admin Tasks
Expert Aesthetic Procedures Knowledge
Expert Analytical Skills
Expert Application Support
Expert Application Support Management
Expert Application Support Services
Expert B2B Business Development
Expert Business Development Process 1
Expert Business Travel Management
Expert Call Center Development
Expert Call Handling Skills
Expert Call Headlining
Expert Call Tracking Metrics
Expert Career Counseling
Beginner Chatter
Intermediate Client Acquisition
Intermediate Client Co-ordination
Expert Client Coordination
Expert Client Dealing
Expert Client Relationship Management
Intermediate Commercial Finance Knowledge
Expert Communciation Skills
Expert Computer Proficient
Expert Configuration Switches
Expert Content Management
Expert Content Writng Skills
Expert Coordination Skillss
Expert Copywriting
Expert Corporate Sales Management
Expert CRM Command
Expert CRM Command
Expert Custom Support
Expert Customer Service Skills
Expert Customer Interaction Management
Intermediate Customer Interaction Management (CIM)
Expert Customer Satisfaction Management
Expert Customer Service
Expert Customer Service Skills
Expert Customer Service Solutions
Expert Customer Support
Expert Customer Support Skills
Expert Data Administration
Expert Data Comparison
Expert Data Extraction
Expert Data Management
Intermediate Data Mining
Expert Database Impact
Beginner Digital Copy Writing
Intermediate Domain Hosting

Languages

Expert Urdu
Expert English