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Summary

To get my self-expert in the field information technology and commutation systems with special emphasis on Computer and Data Communication Networks .

Experience

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Technical Support Engineer
Gaichu Management Services (Target USA)
Nov 2022 - Nov 2023 | Islamabad, Pakistan

• Configuring Cisco Switches 3850 with Packet Fence Configurations.
• Using Slack for communication with Target Engineers.
• Using products like Grafana, Chainsaw, Lighthouse, ECT camera tools to update settings.
• Configuring Cisco IP & Analog phones
• ServiceNow to create & update tickets.
• Adding/Configure Samsung/Axis Cameras To Security Center.
• Adding/Building/Troubleshooting NCR POS Registers.
• Adding/Building/Troubleshooting SCO
• Adding LTE Cradle Point to the network.
• Using SmartSheet for documentation.

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IT Support
Abacus Consulting
Mar 2021 - Nov 2022 | ICT, Pakistan


Basic knowledge of Active Directory.
Office 365
Software like Genesis, Ring
Windows 10,8,7 troubleshooting
Hardware troubleshooting 
Working on Ticketing system.

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System Support
Agilitron (Pvt.) Ltd.
Jan 2020 - Jan 2021 | ICT, Pakistan

Active DIRECTORY BASIC ADD USER REMOVE USER ETC
Office 365
DNS
DHCP
WINDOWS OS TROUBLESHOOTING
LINUX BASIC

Education

University of Arid Agriculture Murree Road.
Bachelors, Bachelors in Science, Bachelor Of Sciences (Information Technology)‎
Database Management System, Web Designing And Development, Computer Communication Networks
CGPA 2.7/4
2016
Post Graduate College Talagang
Intermediate/A-Level, Faculty of Science (Pre-Engineering), FSC(Pre-Eng)‎
Physics, Chemistry, Maths.
Percentage 62%
2012
Fauji Foundation Inter College Talagang.
Matriculation/O-Level, Matric in Science, ‎
Physics, Chemistry, Maths
Percentage 76%
2010

Skills

Intermediate hardware
Intermediate IT Support
Intermediate software
Beginner Active Directory
Intermediate Admin Assistance
Beginner Analytical Skills
Beginner Application Networking
Beginner CCNA
Beginner Control Points Knowledge
Beginner DHCP
Beginner Electrical Programming
Beginner Git
Beginner Infrastructure
Intermediate Installation and Software Configuration Skills
Beginner Internet Trouble Shooting
Intermediate Internet Troubleshooting
Intermediate IT Equipment
Intermediate IT Hardware Support
Beginner IT Help Desk
Beginner IT Installation
Beginner IT Operations
Intermediate IT Support
Intermediate IT Support Responsibilities
Beginner LAN Network
Beginner LAN Set Up
Intermediate Laptop Installation
Beginner Linux
Beginner MCSE
Beginner Microsoft Server
Beginner Multi-tasking
Intermediate Multitasking Skills
Intermediate Network
Beginner Network Design and Implementation
Beginner Network Infrastructure Command
Beginner Network Monitoring Tools
Beginner Network Security Administration
Beginner Network Security Implementation
Beginner Networking Protocol
Beginner Networking Protocols Command
Intermediate Problem Solving Skills
Beginner RIP,EIGRP,OSPF
Beginner Social Network Analysis
Intermediate Software/Hardware Installation
Beginner Static ,Default and Dynamic Routing
Beginner Switches
Beginner TCP/IP
Intermediate Technical Assistance
Beginner Trouble Shooting
Intermediate Troubleshooting
Beginner troubleshooting and problem solvin

Languages

Intermediate English
Expert Urdu

Companies Followed