Summary

CAREER OBJECTIVE

I would always prepare myself for contributing in the progress of organization. The development of the company would be my prime area of interest. It would help me to create a good impression among my companions. I would use my ideology while working. So, I will come to know the strength of my skills.

PROFESSIONAL WORK EXPERIENCE

Organization EuroAsia IT Pvt Ltd
Tenure January 2014 November 2015
Designations Assistant Manager Admin
Responsibilities
Provide Secretarial or Executive Services
Administer Salaries and Determine Leave Entitlements
Supervise and Coordinate Activities of Staff
Dealing With Telephone and Email Enquiries
Scheduling and Attending Meetings, Creating Agendas and Taking Minutes Keeping Diaries and Arranging Appointments
To interview and recommend to the president personnel for hire

Organization EuroAsia IT Pvt Ltd
Tenure January 2013 December 2013
Designations Telesales representatives
Responsibilities

To contact existing customers and new prospects to attempt to sell product.
Use a database to identify customers who have bought a product in the past or prospects whose profiles indicate that they are likely to buy.
To use a script to ask their contacts qualifying questions and to present the features and benefits of the product.
To use a script that provides answers to common objections that contact might raise.


Organization EuroAsia IT Pvt Ltd
Tenure January 2011 December 2012
Designations Customer Support Executive Data Authorization
Responsibilities


Identify And Assess Customers' Needs to Achieve Satisfaction
Effectively Manage Large Amounts of Incoming Calls
Data Authorization
Build Sustainable Relationships of Trust Through Open and Interactive Communication
Provide Accurate, Valid and Complete Information by Using the Right Methods
Handle Complaints, Provide Appropriate Solutions and Alternatives within the Time Limits and Follow up to Ensure Resolution
Keep Records of Customer Interactions, Process Customer Accounts and File Documents
Update System/Web Portal according Ideas of Our Client


Organization EuroAsia IT Pvt Ltd
Tenure July 2010 December 2010
Designations Wordpress Internee
Responsibilities

How to Install WordPress
How to Create a WordPress Site
How to Install WordPress Themes
How to Install WordPress Plugins


Organization Standard Chartered Bank
Tenure March 2007 November 2009
Designations Recovery Officer
Responsibilities


Phone calls to assign portfolio regarding recovery of loans
And credit cards
Maintain client records in excel sheet
Calling activity report to Floor manager
Update CRM software daily

Organization Siza International Pvt Ltd
Tenure December2002 December 2004
Designations Assistant Officer
Responsibilities

Compile Daily Base Outgoing Calls Data
Maintain Record in Excel Sheet
Report to Operations Manager Regarding Daily Call Activities by All Staff
Purpose of this activity to Stop Office Staff to Misuse of Phone Calls

ACADEMIC EDUCATION
EXAMINING BODY YEAR
Graduation University Of the Punjab 2001
Intermediate Board of Intermediate Secondary Education, Lahore 1999
Matriculation Board of Intermediate Secondary Education, Lahore 1996
CERTIFICATION/ ADDITIONAL SKILLS
Diploma in I.T ( MS Word, MS Power Point and MS Excel, Wordpress Website)