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Summary
I'm a hardworking, honest and willing individual who is capable of learning new ideas. I had a total of 5 years working experience. More than 2 years I had worked in call center industry that had enabled me in developing some fine communication skills. Since last 2 years I am working in TCS Pvt Ltd. Where my core job is to manage the outdoor projects. I had performed various roles in this time span some of them are
Team leader Projects
Assistant Team lead.
Training of new Employees.
Telemarketing.
Customer support.
Debt Collection officer.
Researcher
I also worked as an article writer and provided some valuable information to the client as per their demand.
In my whole career I had proven myself by giving the best results as per the instructions.
My objective is to obtain an opportunity in the Accounting/Finance department or Audit department in order to implement the knowledge I had gained during my academic experience and enhance it. Where I can show results and be a valuable asset for the employer/Organization.
Experience
Team Leader Projects
Results Delivered:
• Managing outdoor projects.
• Respond to customer queries and resolving the issues in given period.
• Managing the workforce of 100 staff members, their tanning and professional development.
• Doing quality check.
• Presenting monthly profit and loss statements to have a better idea about where the projects are standing.
• Analysis of feasibility report before starting a new project.
• Initiating special projects e.g. Zong Biometric Sim Delivery, Telenor Biometric verification.
• Analysis of monthly costs incurred by the projects.
• Managing administrative issues of outdoor projects.
• Route planning of outdoor projects for minimizing the operational costs.
• Formation of JD plan for outdoor project staff for smooth working.
• Developing an orientation schedule for project staff that will complement their core job responsibility.
• Interviews of new employees and their documentation.
Medical Billing Executive
Results Delivered:
• Collecting debt from insurances companies on behave of doctors.
• Training of new employees.
• Correction in decline claims.
• Follow up on previously submitted claims
Support Analyst
Results Delivered:
• Prepared a phone script for the team of Sales&Support.
• Done a complete research to find Government Grants available to client in Canada.
• Done the research to make the LinkedIn company page more attractive and also applied that research on Client Company page.
• Prepared a draft budget for a convention of 10,000 people.
• Prepared a phone script for a client providing Search Engine Optimization Services (SEO) who wants to market his services in North America.
• Prepared a Training Schedule for new employees.
• Provided assistant in preparing salary and compensation plan for employees.
• Done quality check for the website templates and wizards offered by client.
• Prepared a draft for how the Business Prospectus of the company should look.
• Created a Quality Checklist for the Web Development team.
• SEO articles writing.
Recruitment Customer Service Sales Executive
Results Delivered:
• Generating lead to contact nurses in United Kingdom.
• Contacting nurses and tells them about the job opening we are providing.
• Setting a meeting between nurses and clients.
Business sales Executive
Results Delivered:
• Generating leads from Google to contact businesses in USA and Canada.
• Contacting those businesses and tell them about the services we are offering.
• Generating sales out of those calls.
• Making Follow-up calls on potential clients
Sales Executive
Results Delivered:
• Generating Sales.
• Promoting the products Magazines and Care Express.
• Reporting to the Team leader.
Medical Billing Officer
Results Delivered:
• Collecting debt from insurances companies on behave of doctors.
• Training of new employees.
• Correction in decline claims.
• Managing team if team leader is not available.
• Generating reports for team leader and Manager.
