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Summary

Qualified Customer service representative with over 4 years in fast-paced customer service and call center environment. As a customer service representative i am personable good at building loyal relationships, resolving and helping resolving the problems, assisting colleagues and increasing sales. I also excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Experience

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Customer Support Representative
DGS (Private) Limited
Nov 2019 - Aug 2020 | Lahore, Pakistan

Customer support specialist

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Customer support representative
Mindbridge Pvt. Ltd.
Apr 2018 - Nov 2019 | Lahore, Pakistan

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Crew trainer
Virtual University of Pakistan
Aug 2017 - May 2019 | Lahore, Pakistan

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Customer Support Representative
Vector Dynamix
Jan 2016 - Apr 2017 | Lahore, Pakistan

Customer Acquisition

Education

University of Sargodha
Bachelors, Bachelors in Technology, BSMT‎
mechanics
CGPA 3.2/4
2020
Punjab University ( private)
Bachelors, Bachelors in Arts, ‎
English Language and Literature
2020
Punjab Group of Colleges
Intermediate/A-Level, Faculty of Science (Pre-Engineering), FSC‎
CHEMISTRY, PHYSICS, MATHS
Grade A
2017

Skills

Expert Ability to Use Positive Language
Intermediate Amazon Cloud Front
Intermediate American Accent
Intermediate Analytical Skills
Expert Aseptic Technique Knowledge
Beginner Billing
Expert Client Service
Expert Client Services
Expert Close Attention to Detail
Expert Close Attention to Details
Expert Conservation Awareness
Intermediate Consultancy
Expert Creative English Writing
Intermediate Customer Acquisition Services
Intermediate Customer Acquisition Skills
Expert Customer Analysis
Expert Database Management 
Expert eCommerce Account Handling
Expert Effective Listening
Expert Email List Management
Expert english comm
Expert English communication and listening skills
Expert English Language Proficiency
Expert English Listening
Expert Feedback Assessment
Expert Finance Administration
Expert Grammer Command
Expert Inbound Lead Generation
Intermediate International Sales Support
Expert IT Support Responsibilities
Intermediate Outbound Calls Handle
Expert Phone Etiquette
Expert Process Operations Handling
Expert Record Keeping
Intermediate Record Maintenance
Intermediate Relations Management Skills
Intermediate Sales Agent
Intermediate Sales Development
Expert Self-control
Expert Strong Mathematical Knowledge
Expert Sweeping Knowledge
Expert Written and Verbal English
Expert أخلاقيات الاتصال
Expert المهارات الهاتفية

Languages

Expert Punjabi
Expert Urdu
Expert English

Companies Followed

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