I have been working in Sharp 2020 To july-2021.
My Job Responsibilities Include:
•      We are dealing aftersale service on company's product.
•      Answer customer quries & provide details of company's product.
•      Maintance record and report to my Manager.
•      Team Management & feedback to our agent.
•      In case of parts required for faulty units of customer, make demand and send to HoD parts deptarment.
•        Confirm Warranty Card and Cash Invoice from customer for claim process.
•      Assign job of customer unit to indoor/ outdoor technician on daily basis.
•      Take feedback from indoor/outdoor technician about faulty unit and process in softwear.
•      Minimize pending units of customers and dealers with the coordination of HoD, parts dept and RND.
•      Audit stock of parts and units at care center and send to higher managment on Monthly basis.
•      Support and facilitate sales team in resolving customer care matter resulting in sales growth.

I have been working in Mega Brand 2019 To Mar-2020.
My Job Responsibilities Include:
•  we are Selling Company's products on different website.
•  Listen Customer quries and resolve him problem.
•  Maintance order list and report to management.
•  Guide the customer to our new products.
•  Working on Customer Relationship Managment (CRM) for customer feedback.
•  · Establish active communication and engagement with sales representatives to ensure that orders are processed promptly.
•  Maintain organized sales records and report month-end goal setting to the senior management team
•  Support senior management by completing orders and keeping customers informed of delays and delivery dates.
•      · Strong analytical and problem-solving skills.
•      Provide knowledgeable answers to questions about product, pricing, and availability.

I have been working in Mind Bridge 2018 To Mar-2019.
My Job Responsibilities Include:
•      CS (Client Services) Listen domestic calls & resolve issues of customers.
•      Communicating and coordinating with colleagues as necessary things.
•      Managing a team of junior customer service representative.
•      Ensure Customer satisfaction and provide professional customer support.
•      Maintance record and report to my management.
•      Team Management & feedback to our agent.
•      Deliver excellent proactive and reliable service to our valuable customer, as measured via phone call and external matrics.
•      Identify and assess customer's need to achieve satisfaction.
•      Provide accurate, valid and complete information by using the right methods.
•      Contacting leads with an excellent customer service attitude.
•      Take accurate measures against customer complaint, provide input to secure stratgies for improved customer service.
•      Responsible to meet all assigned targets on daily basis as assigned by the managment.

I have been working in Trans Data 2016 To 2018.
My Job Responsibilities Include:
•      CV stand for contact Validation.
•      We are doing to this project update the Directory of USA & CANADA.
•      We also worked to injune Linkedin & jigsaw
•      We are update Customers monthly sheet and forward to my Supervisor.

•      Worked on various UK, USA & Canadian based projects i.e. Contact Validation, Employment Verification,
•      Update our internal databases with information
•      Tasks included conducting outbound telephone calls.
•      Maintaining fruitful relationship with existing customer.
•      Keep prospective clients database update
•      Follow company guidelines and procedures of customer
•      Familiarity with CRM practices along with ability to build productive business professional relationships