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Summary
I am seeking a position in the well-reputed and dynamic organization focusing on sales, customer care and
management. My main objective is to work as a member of a team in a well-reputed and dynamic organization.
PRoFILE
A professional with more than 2 years of working experience, committed to the quality services and performed
responsibilities with extreme professionalism, consistency and determination even under extreme pressure.
Proven ability to think outside the box and effect change qsing a solution based mindset retaining the ability to
assess most situations quickly and adapt into the style that most fits the situation and ready to accept
challenges in today's dynamic environment.
Projects
Experience
Inbound call center representative
Using SAP ISU and SAP CRM for reporting and resolving the issues and complaints of electricity bills of the customers
handle customer inquiries both over the phone and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
Data Processing Officer
Record keeping, reporting to Dupty genral manager maintaining attendance of non managment staff and hired vehicles. On daily bases. Data punching on excelUsing SAP ISU and SAP CRM for reporting and resolving the issues and complaints of electricity bills of the customers
Customer service representative
Handling quries of customer face to face answer inquiries and questions, handle complaints, troubleshoot problems and provide information
answer calls and respond to emails
