Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Summary
pspan lang="EN"Energetic, Experienced, Customer Support Agent with more than 4 years of Experience in the Telecommunication Industry. Experiences ranging from fast paced Cold Calling, Lead Generation, B2B and B2C to Inbound Customer Support and Service. Skilled in Providing top notch customer service and support and exceeding Company Expectations. Worked under different environments with Passion and Energy. Worked all my way up through different positions and gained a lot of experience throughout the years./span/p
Experience
Service Desk Analyst
Service Desk Analyst
Customer Support Representative
Customer Onboarding, Service and Support
CSM - Customer Success Manager
Ensuring customer satisfaction on every interaction with customers via phone, emails, and chats.
To Identify customer's needs, clarify information, research issue and provide solutions and/or alternatives.
Refer unresolved and pending customer grievances/complaints to the concerned departments for further investigation and follow up to ensure resolution.
To remain abreast on all current policies, procedures, promotions, products, and services offered by the company by attending trainings, shift meetings and refreshers sessions.
To communicate effectively and efficiently, while handling customers online and display strong and effective customer handling skills by focusing on Courtesy, Tone & Language.
Achieve assigned Qualitative & Quantitative targets effectively & proficiently as per defined parameters.
Demonstrate commitment towards your own continuous personal development.
Business Development Manager/ BDM
Development of business by different existing and think marketing methods.
Responding Client Queries via Email/Chat.
Maintaining relationships with existing clients.
Satisfying Client about our services.
Maintaining Record of all clients.
Maintaining Work standards ensuring the best level of customer service is provided.
 Managing and overlooking current and researching new marketing and business development techniques and advancements.
Client Care Coordinator/ Immigration Consultant
Offering Tier-1 para-legal consultancy.
Responding Queries via Email, Chat and Call.
Assessing the issue as per law and policies.
Satisfying Customer about our services.
Maintaining Record of all interactions.
Converting Incoming Leads to Sales.
Lead Closer / S.CSR
Attending transfers from Tier-1 Agents.
Converting Warm Leads/Potential Customer to paying Customers.
Briefing on the product and Disclaimer/TCPA.
Closing Calls in a Professional Manner.
CSE - Customer Sales Executive
Outbounds Calls.
Briefing and soliciting customers.
Generating Quality Leads.
Working Under Pressure.
Lead Generation
CSR - Customer Sales Representative
Attending to Outbounds Calls.
Briefing and soliciting customers.
 Generating Quality Leads.
Working Under Pressure.
CSR - Customer Sale Representative
Managing large volumes of outbound calls.
Generating fresh leads on a daily basis.
Outstanding Performance being the MVP in Company.
