Summary

5year of working experience in Retail with extensive knowledge in store inventory system and retail management Overseeing the day-to-day management of the store in accordance with overall company's policy. Planing/monitoring store n warehouse operations,return of unsold stock,inventory control.Developing plans to improve the comercial performance of the store by increasing its turnover and maximizing profiability.Ensuring safety of all coustomers and employs on store premises.Conduction of regular meetings abaut Staff issues,inventory control,boosting of sale,legal and security issues.br/br/bCOVID-19 Vaccinated/b

Experience

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Marketing Sales Specialist
Corona Paints/Dawn Coating
Nov 2021 - Present | Multan, Pakistan

Free Aplication of paint on walls of the coustomer to ensure the quality of paint to the coustomer. Offer color matching expertise and paint product selection advice. Ensure that the paint department is performing (on a weekly basis) to the expectations of the company. Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards. Maintain awareness of all promotions and advertisements. Execute the daily operational, daytoday goals and priorities assigned by Company. Actively participate in daily huddle meetings. Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized. Aware of and able to respond to safety issues. Answer customers questions and provide information on procedures and policies

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Chat Support Specialist
CarryMe
Jun 2021 - Dec 2021 | Multan, Pakistan

Present, promote and sell products/services using solid arguments to existing and prospective customers.
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
Establish, develop and maintain positive business and customer relationships.
Reach out to customer leads through cold calling.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Coordinate sales effort with team members and other departments.
Analyze the territory/markets potential, track sales and status reports.
Keep abreast of best practices and promotional trends.
Continuously improve through feedback.

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Assistant Store Manager
ECS
Feb 2021 - May 2021 | Multan, Pakistan

Manage I.S.T to ensure timely availability of stock.
Hiring, training, and developing new employees.
Resolving Customer Issues to their overall satisfaction.
Maintaining an overall management style that follows companys best practices.

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Lead Associate
Metro Cash N Carry
Sep 2020 - Jan 2021 | Multan, Pakistan

Store Associate- Metro Cash and Carry Multan Sep 2020 -Present
Plan, coordinate and manage supplies to ensure timely availability.
Manage a team of merchandisers to ensure fruitful sales and operation activities
Coordinate and align displays in a creative and appealing manner.
Work in cross functional teams along other departments.
Dealing with customers on the floor and executing sales.

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Assistant Store Manager At Miniso Japanese designer brand
Miniso Japanese Designer brand
Jun 2018 - Feb 2020 | Multan, Pakistan

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Marketing Sales Staff
Jotun Paints
Jul 2016 - May 2018 | Multan, Pakistan

Job description.
Free Aplication of paint on walls of the coustomer to ensure the quality of paint to the coustomer.
Offer color matching expertise and paint product selection advice.
Ensure that the paint department is performing (on a weekly basis) to the expectations of the company.
Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery
shop standards.
Maintain awareness of all promotions and advertisements.
Execute the daily operational, daytoday goals and priorities assigned by Company.
Actively participate in daily huddle meetings.
Participate in the processing of new shipments and help the team to keep the receiving and back stock area
clean and organized.
Aware of and able to respond to safety issues.
Answer customers questions and provide information on procedures and policies.

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Supervisor
Coca Cola private warehouse
Jan 2016 - Jun 2016 | Multan, Pakistan

In charge of all of the incoming and outgoing products of the particular warehouse we work in. Since i was in charge of inventory, warehouse supervisors generally also have the responsibility of overseeing the work of subordinates

Education

Bahauddin Zakariya University
Bachelors, Bachelors in Business Administration, BBA‎
Education, Principles Of Management
CGPA 3.2/4
2026
LinkedIn
Certification, Coustomer Support Fundamentals‎
Business
Completed
2021
LinkedIn
Certification, Coustomer Support Fundamentals‎
Business
Completed
2021
LinkedIn
Certification, Creative Thinking‎
Business
Completed
2021
BISE
Intermediate/A-Level, Faculty of Arts, F.A‎
English
Percentage 66%
2020

Skills

Intermediate B2b
Intermediate Quality Assurance
Beginner Application Software Knowledge
Expert B2B Business Development
Intermediate British Accents
Expert Business Development
Intermediate C Problem Solving
Expert Call Control
Expert Chat Support
Expert Client Dealing
Expert Collections Handling
Expert Communication Skills
Expert Compliance
Beginner Computer Operations
Expert Computer Profcient
Expert Configuring Software
Expert Content Optimization
Expert Coordinatiion Skills
Intermediate Coustomer Friendly
Expert Craft Command
Expert Creatve Writing
Expert Customer Satisfaction
Intermediate Customer Sercies
Expert Customer Service Solutions
Expert Data Entry
Expert Database Management 
Expert Dispatch Skills
Intermediate Dispatchig
Expert Export Development
Expert Fincane Reporting
Expert Fluent in English
Intermediate Handling Assignments
Expert HR Coaching
Expert Human Resource Planning
Expert Internet Browsing
Expert Inventory Management
Expert IT Support Responsibilities
Expert Lab Equipment Maintenance
Expert Leadership Collections Handling
Expert Listing
Expert Market Analysis
Expert Market Knowledge
Intermediate Microsoft Excel
Beginner MS Office Skills
Expert Negotitation
Intermediate Operations Tasks Management
Intermediate Presentations
Expert Process Operations Handling
Expert Program Management
Expert Quality Control Cutting

Languages

Expert English
Expert Urdu
Expert Punjabi