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Summary
I am a highly motivated, confident and enthisiastic individual with the ability to effectively coordinate tasks to accomplish projects with timeliness and creativity and also the ability to strategize and prioritize multiple tasks while staying calm under pressure. Articulate communication is one of my strengths. I offer excellent written and oral communication skills, and am ver apt at dealing with people at different organisational levels. I am easily able to maintain cultural sensitivity, establish rapport with members of diverse groups and promote team cohesiveness. In a nutshell, I am an organized, flexible and resourceful team player, able to adapt to changing priorities and environments while maintaining a positive attitude and strong work ethics.
Additionally, Shifa International Hospital is a JCI Accredited hospital. During the JCIA journey, I have been involved full time in Risk Management & Patient Safety, Clinical Resource Management and Accreditation Activities. I was and still am an active member of the JCI Accreditation team of Sihfa International Hospital.
Experience
Senior Manager & HOD Radiology & Diagnostics
Day to day administrative oversight of the Radiology & Diagnostics department
Manager, Medical Services Division & HOD OPD
As a department head, my responsibility is to oversee all day to day functions of the outpatient departments, medical record department , Afghan business and the registration department both at a functional level as well from a strategic point of view.
Associate Manager Medical Services
Planning and organizing departmental activities.
Member of the JCIA Focus Group for developing strategies and ensuring compliance to applicable standards and measurable elements both pre-audit and during the survey days.
Maintaining SOPs in accordance with ISO and JCIA standards.
Training of clinical staff/ managers on JCIA standards.
Conducting JCIA tracers/ audits.
Participating in JCIA steering committee meetings to discuss non compliances and their respective corrective measures.
Planning, developing, documenting and ammending all departmental policies in accordance with ISO and JCIA.
Maintaining data for the identified Quality Indicators and ensuring the required compliance.
Acting as a front line trouble shooter and solving issues related to inpatients, outpatients, consultants and services. Preparing departmental budgets, quarterly and yearly achievement presentations and work flow charts.
Conducting and monitoring patient feedback surveys for improvement of services and reflecting the data collected on a dash board.
Maintaining the hospital's Lynx based Complaint Management System.
Ensuring facilitation of diplomats and dignitaries.
Monitoring performance of all reporting staff and evaluating them through annually through the annual appraisal system.
Liaising with other functional areas/ departments for smooth flow of services to the patients.
Managing aggrieved patients and diffusing the situation by on spot counselling.
Preparation of monthly attendance and salary sheets as well as departmental staff rosters.
Managing executive and general physical checkups.
Planning and executing training for all reporting staff in liaison with HRD based on needs identified.
Conducting inter-departmental clinical audits followed by preparation and sharing of audit report.
Monitoring international business (Afghan patients) along with maintaining, justifying and presenting its growing/ declining trends.
Assisstant Manager Medical Services, Asiacare Insurance (for Telenor Pak)
Taking care of all insurance matters of employees at Telenor Pakistan in terms of both OPD/ IPD/ Emergency matters as well as identifying patients to be finalized for inclusion in dread disease category. Main function was to act as a bridge between the insurance company and Telenor.
