Summary

Corporate Accounts Manager
Customer Operations
Ufone

Responsibilities include:
• Account management while concentrating on target achievement of sales, revenue, churn prevention and timely collection.
• Ensuring cross departmental coordination for timely resolution.
• Ensure preparation of daily reports and visits
• Targeting new segments and offering effective corporate solutions i.e. PABX, Handset, SIM’s, Corporate SMS and calls etc.
• To ensure achievement of monthly assigned targets, managing customer portfolio and increase penetration of business products
• Render personalized services for retention and timely collection.
• To maintain a healthy pipeline for future prospecting.
• Remain proactive /vigilant for competitors offered products and VAS information shared with respective line.
• Timely signing of business contracts as per approval note and maintain accurate customer documentation.
• Extending complete required services (Churn management, receivable, portfolio management etc.) to the new account till the time of handover to relevant CRM
• Daily visits to new/existing accounts to maintain healthy relationship with customers for churn prevention and nee acquisition.

IT Customer Operations
Coca-Cola Beverages Private Limited April 2013 – July 2014

Responsibilities include:
• Accept technical support calls to the I.T. Department and log them and resolve issues.
• Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician.
• Troubleshoot and resolve end-user hardware, operating system, and software related problems
• Troubleshoot and resolve basic network and server access problems for end-users
• Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems.