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Summary
Hard worker, dependable, with engaging personality, able to build trusting and durable business relationships.Effective communicator, excellent organizer, strong team builder, motivator and mentor
Experience
HLO
Knowledge of MS Office and Internet use.
Function library
(Set ranges, logical functions (if, and..), date and time, text functions (Left, Right, MID, concat, number value, ), Text-to-Columns, combining data, TRIM)Using lists
(Sort, filter, query with database functions, outline and subtotal data)Analyzing data
Create and modify tables, apply intermediate and conditional formattingCharts
Create, analyze Pivot Table data, present data with pivot charts, filter using timelines and slicersDistribution techniques
Repeat file names, sharing documents, save options Help desk counters.
Track activities of technical support specialists and ensure work was completed satisfactory or determine follow-up.
Provided technical support across a mixed. OS environment with end-users of varying technical abilities.
Provided technical support via telephone communication with end-users and on-site support for classroom issues.
Provided troubleshooting & technical support with migrations, network connectivity & database applications.
Knowledge of FBR.
Knowledge of FBR and how to register NTN number.
