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Summary
Serving in Financial sector since December 2018. Proven expertise in customer service, back office operations, and communication. Holds a BBA (Hons) degree from Shah Abdul Latif University. Skilled in MS Excel, MS Word, data management, and process improvement. Strong work ethic, attention to detail. Currently serving as Customer Service Officer at Bank Islami Pakistan Limited.
Experience
CSO/Business Performance Officer
Business Planning Officer since April-2024Key Responsibilities.
Data Collection from branches
MIS Reporting Daily/ Weekly/Monthly.
Branches Follow up.
Financial analysis.
Area Office Support.
Branch Business Coordination.
CSO Key Responsibilities.One touch banking.
Outward clearing.
ATM Replenishment/Reconciliation.
CIF Creation/Maintenance.
Account Opening/Maintenance.
Screening customers data/ Performing KYC.
Pay Order Issuance.
Cash handling.
Processing Remittances.
Bills Collection at 1 Link platform.
Fees Collection at Cash Management BankIslami CBS.
Cheque book/ATM Card Request Processing/Activation.
Back Office Officer
Key responsibilities
Deposit Account Activation and customer verification.
Data quality checks and error resolution.
Financial transaction supand reconciliation.
Centralized Cheque clearing and management.
Loan insurance claims and reporting.
Alternate delivery channel reconciliation & Monthly reporting.
Taxation compliance and reporting.
Stationery management and ordering.
Financial reporting and analysis.
Vendor Payment and expense processing.
Customer Services Officer
Key responsibilities
Managing customer relationships and resolving complaints.
Customer deposit Account opening/Maintenance.
Ensuring compliance with AML and CIB regulations.
Updating customer KYC documents and data in MIS systems.
Processing loan applications and disbursements.
Supervising daily branch operations in the absence of the Operations Manager.
Internee
Land Documents verification.
Searching Land Data on PLRA & Sindh Revenue Websites.
Maintaining Excel Sheet of work.
