Summary

As a Service Delivery Manager at UHA Global Ltd, I supervise intricate service delivery operations, ensuring outstanding client support and operational effectiveness. I guide diverse teams, oversee recruitment processes, and spearhead sales initiatives to boost overall performance.

As well as a Manager of Administration and Sales in the real estate sector, I focus on client engagement and relationship building, perform market research, and facilitate property transactions while adhering to industry standards.

Experience

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Globally Recruiter
Freelance
Jan 2023 - Present | Lahore, Pakistan

Dynamic recruiter with proven experience in sourcing and placing top-tier IT support technicians globally. Skilled in collaborating with hiring managers to identify staffing needs and developing targeted recruitment strategies. Proficient in leveraging ATS and market research to enhance talent acquisition processes. Strong understanding of IT support functions, with a commitment to building relationships with candidates and delivering exceptional results in fast-paced environments

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Senior Consultant
Etihad Marketing.
Dec 2022 - Feb 2023 | Lahore, Pakistan

As a Farm House Site's Senior Consultant, my primary responsibilities included providing clients with information about available properties, conducting site visits, negotiating deals, and assisting with the purchase or sale of properties. In addition, I was responsible for managing and conducting client visits of my team.One of my significant accomplishments as a senior consultant was successfully closing multiple deals, resulting in increased revenue for the company. I consistently exceeded sales targets by leveraging my strong communication skills and ability to build strong relationships with clients.As a team member, my accomplishment was successfully managing and motivating my team of consultants to work together towards a common goal. I provided them with the necessary support and guidance to help them achieve their targets, resulting in increased sales and revenue for the company.Furthermore, I contributed to the growth of the company by providing valuable insights into market trends, competitor analysis, and identifying potential areas for growth.Overall, my responsibilities and accomplishments as a Farm Houses Site Senior Consultant have demonstrated my ability for being a good team player, exceed sales targets, provide exceptional customer service, and contribute to the growth of the company.

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Consultant
Falaq Marketing
Feb 2021 - Dec 2022 | Lahore, Pakistan

Conducted cold calls to potential clients, resulting in a high conversion rate of leads into sales. Consistently followed up with prospects, building strong relationships and ensuring customer satisfaction.Successfully arranged and conducted meetings with clients, showcasing property features and benefits and closing sales. Regularly visited properties to evaluate market trends and provide recommendations to clients.Maintained accurate records of sales activity and customer interactions, using CRM software.Collaborated with the marketing team to develop and implement effective strategies to attract new clients and promote properties. Demonstrated excellent communication skills and a strong customer service orientation, resulting in a high level of repeat business and referrals.

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Senior Credit Officer
FINCA microfinance bank
Nov 2019 - Feb 2021 | Lahore, Pakistan

As a Senior Credit Officer, I was responsible for managing the loan portfolio for business owners on behalf of the bank I ensured that all loan applications were thoroughly reviewed and analyzed, taking into consideration all necessary documentation and risk factors, in order to make informed lending decisions.I demonstrated exceptional organizational and analytical skills, efficiently managing a large portfolio of loans and maintaining accurate and up-to-date records of all financial transactions. I was also responsible for monitoring and tracking loan performance, identifying and mitigating any potential risks, and taking necessary action to recover any overdue loans.In addition, I utilized my strong communication and negotiation skills to build and maintain strong relationships withclients, ensuring their needs were met and their expectations exceeded. I worked collaboratively with a team of loanofficers and support staff to ensure timely and efficient loan processing and approval, while also providing guidanceand support to more junior members of the team.Overall, my extensive experience in loan portfolio management, risk analysis, and loan recovery, combined with my strong communication and organizational skills, makes me a valuable asset to any financial institution seeking a Senior Credit Officer with a proven track record of success.

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Email Executive
Mindbridge Pvt. Ltd.
Jul 2018 - Jul 2019 | Lahore, Pakistan

Responded to customer inquiries via email regarding their Uber rides and charges, ensuring their satisfaction with the service and encouraging repeat businessUtilized strong communication skills to effectively and efficiently solve customer issues and concerns.Maintained a high level of professionalism and customer service in all interactions with clientsContributed to the success of Uber campaigns in South Africa by providing exceptional customer support and driving customer loyalty.

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Rent Specialist
Alhamd Estate
Sep 2013 - Dec 2017 | Lahore, Pakistan

As a Rent Specialist, I assist clients in finding rental properties that meet their needs. I manage property listings, conduct market research, and facilitate property viewings. I handle lease agreements, negotiate terms, and ensure compliance with rental regulations while providing exceptional customer service to tenants and landlords.

Education

National College of Business Administration & Economics (NCBA&E)
Masters, Bachelors in Arts, B.Com‎
Accounting & Finance
CGPA 3.5/4
2018
LAHORE BOARD
Intermediate/A-Level, Intermediate in Commerce, I.Com‎
Commerce
Percentage 71%
2015
LAHORE BOARD
Non-Matriculation, Matric in Arts‎
Completed
2013
Kashmir High School
Matriculation/O-Level, Matric in Arts, Matrics‎
English, Islamic Studies
Percentage 83%
2013

Skills

Intermediate Budgeting & Cost Control
Intermediate Candidate Screening
Beginner Communication Skills
Intermediate Customer Relationship Management (CRM)
Expert Digital Marketing
Beginner Financial Accounting
Beginner Financial Controlling
Intermediate Interviewing Skills
Expert Market Research and Analysis
Beginner Microsoft Excel
Expert Office Management
Intermediate Onboarding
Beginner Personal Finance
Beginner Problem Solving Skills
Expert Sales Strategy Development
Intermediate Talent Acquisition
Intermediate Team Leadership
Expert Technology Proficiency
Beginner Time Management
Intermediate Vendor Management Experience

Languages

Expert Urdu
Expert English

Usman Contacts

Fahad Tariq
P3 Healthcare
Mohsin Abdul Qadous
Logical X Solutions
Qadeer Hussain
Finca microfinance bank