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Experience
Assistant Manager - Customer Service
Assist manager by performing related duties.
Conduct employee performance reviews.
Address employee and customer concerns.
Develop strategies for better workplace efficiency and goal achievement.
Email and phone correspondence.
Customer service executive ( Service Quality & Excellence )
oordinate with the customer regarding their vehicles Insurance Policy status. • Coordinate with customer regarding their details & verify from customers. • Coordinate with customer regarding their outstanding amount. • Coordinate with customer regarding their vehicle Insurance Policy Documents. • Maintain records of every customers. • Coordinate with customer on email and chats and solve their queries. • Closure of complaint related to their vehicle details.
TPL INSURANCE Renewal department (CSE)
Rotational Quality assurance (NBP)
Evaluate daily basis calls of agents.
Provide feedbacks according to their scores
Provide daily agents scores to supervisiors.
Maintain feedback logs
Customer Support Representative (Outbound Complaint. NBP)
May calls to clients and address there needs, complaints and other issues with product and services.
Response efficiently and accuretly to callers explaining possible solutions and ensuring that clients feel supported and valued.
Customer Support Representative (National Bank Of Pakistan)
To handle inbound calls
Answers customer queries
Guide customer related to there bank account queries.
