Summary

A Creative & Energetic Person with 18 years of experience in various fields, A Dynamic, Analytical, and result-oriented operations & project management expert with 5+ years of experience in Sales and Marketing, business operations, research & development, relationship management, E-commerce, and retail industry and 02 years of international exposure in UAE.


Recognized for integrating project plans, development, and reporting which include design, contracts, procurement, and reconstruction in operational and E-commerce environments. Performance-oriented professional having expertise in the development of project control & operations management; highly skilled at progress reporting, procedures, and systems. Possesses immaculate skills in conducting operations & project management programs and ensuring contractor compliance.



Effective team player, possessing great skills in multi-project management, implementation, and execution. Able to assess processes and performance measures. Has proven record of handling various aspects of the project, including business management, business operations, and vendor negotiations; has demonstrated record in handling digital business.



Articulate communicator, capable of leading teams & projects to add value and improve financial & operational performance; excels at collaborating across departments; coordinating with staff and managers to complete projects on time; demonstrated success in negotiating win-win compromises and problem resolutions



As my previous experience of customer service and sales, I have a good convincing ability and excellent interpersonal and correspondence skills. I’m focused and determined and work with sympathy, empathy, adaptability, and anticipation.



A Key Person to the Company and a Professional who has Leadership, Team Management, and Training skills. Management friendly, presentable personality, helping to maintain a positive environment, and motivating team members. Creative thinker, ideas generator, and strategy maker benefiting my organization with expertise and skills I acquired.



As I’m multi-skilled, I want to share some of my performance and achievements with you and also some experience which I didn’t mention here;


1)    Consistent top performer for Sybrid (BPO) where I was selected one of selected 20 candidates out of 500 candidates to be transferred to UAE.


2)    Works at Fateh.pk (E-commerce Project) as a Key accounts manager, Sales & Marketing Manager, and Brand Manager.


3)    Works at Grocerydone4u.com (E-commerce Project) as a Marketing Manager and Project Manager, and I did Vendor Management and designed their Fleet Structure.


4)    Have experience of several international campaigns;


a)    ICM Japan – Automobile Trading


b)    Umbrella Network & Communications – MCA (Merchant Cash Advance), DME (Durable Medical Equipment), and CGM (Continuous Glucose Monitor)


c)     IF Logics – HVAC Cleaning


d)    AUA Solutions – PV (Phone Verification)



A creative writer, sports fanatic, singer-songwriter, and fitness freak.


Enrolled in Digital Marketing and Online Entrepreneurship Program.


Experience

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Senior Sales Executive
The Buzz People
Dec 2014 - Aug 2015 | Dubai, United Arab Emirates

● Marketing and promotion of Electronic products.● Provided product specific knowledge to customers and recommend the best suitable product as per needs● Ensured to meet assigned sales target● Ensuring the availability of stock and placing orders as per requirement.

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Customer Relations Officer
Sybrid Pvt. Limited
Mar 2012 - May 2014 | Dubai, United Arab Emirates

Mc Donald’s Campaign:● Customer Facilitation by receiving customer orders via phone call and registering orders through software● Communicating with stores & updating status regarding delivery issues, complaints & customer queries.● Assisting Floor as a backup supervisor in the absence of supervisor● Regularly updating team related to product knowledge, software, and management notifications

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Jr.Tele Research Executive
AUA Solutions
Dec 2010 - Feb 2011 | Karachi, Pakistan

Employment Verification over phone in (US & Canada)

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Help Desk Officer
NetSol Technologies Limited
Jun 2004 - May 2006 | Karachi, Pakistan


Updating Login Hours to Customers a/c (Using Pearl & CGI),Resolve Complaints & Customer Queries,Collecting payment from defaulters and Recovering Balance Amount,Providing PC troubleshooting tips to customers.

Education

Udemy Online Education Platform
Certification, ‎
Digital Marketing, Wordpress Developer, Copy Writing
Incomplete
2021
Aptech Computer Education Karachi Pakistan
Certification, ‎
Java Enterprise Programming
Incomplete
2017
ACCA Pakistan
Certification, ACCA (Associate Chartered Certified Accountant)‎
Accounting & Finance
Incomplete
2008
Rotary Community Center
Certification, Web Designing‎
Web Designing
Completed
2006
M.C.B Foundation
Certification, MS Office & HTML programming‎
word & excel
Completed
2005

Skills

Expert Relations Management Skills
Expert Representation Skills

Languages

Expert Urdu
Expert English

Companies Followed

Umer Contacts

Muhammad - Noshad
Dvago Pharmacy
Muhammad Asad Asad
Brothers Air Conditioning
Umair Ahmed Korai Baloch
National Telecom Cooprperation (NTC)
Wasimuddin Shaikh
FF Steel Pvt. Limited