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Summary
As an individual my goal is to work for an organization that can effectively utilize my work experience, professional and academic qualifications in the following areas; Manage IT & Facilities before that i am handling E commerce Project (www.wahidmall.com) which started in 2011 with ACS Synergy. As well i have worked as CSR/TSR , Graphic & Web designer from 2008 to 2011 at BrainStorm Communications.
LinkedIn : https://www.linkedin.com/in/muhammad-bilal-601950b0
Projects
Experience
Manager IT & Facilities
The responsibilities will include regarding IT :
Installing and configuring computer hardware, operating systems and applications
Monitoring and maintaining computer systems, networks and websites
Configuring and solving hardware or software faults
Identifying and solving IT issues within deadlines
Plan, organize, control and evaluate IT and electronic data operations
The Facilities Manager (FM) Role: i will ensure proper maintenance of all ACS Synergy facilities and manage all repairs and construction projects for ACS Synergy. The Facilities Manager will be responsible for creating a preventive maintenance.
K P O
Part Time Project for Creating Sales Invoice of Booking Order Van's for Food.
TSR/CSR
Brainstorm Communications (www.brainstromcommunications.org)
I have worked here inbound and outbound customer call experience
I engage with customer through various mediums, including phone call, live chat, SMS, Emails
Every interaction with customer is customized as a unique experience, based on business needs and defined service levels.
I make outbound calls to help you build up Sales Pipeline, do customer surveys, set- up appointments, support customer life cycle management
TELEMARKETING with Following Brands.
1. Dish Network (USA)
2. Direct TV(USA)
3. Union Telecom(UK)
4. Nuera Telecom(UK)
5. Duct Cleaning(Canada)
