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Summary
Success-driven, results-focused, and adaptable IT professional with more than 10 years of experience in IT operations and project deployment, encompassing technical support, workstations maintenance, and network administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.
Projects
Experience
IT Officer
Actively monitor Network devices to identify, troubleshoot and resolve errors and failures
Monitor all systems for any problems
Route requests to other Support Groups when required.
Communicate effectively on the phone, and in-person.
Responsible for maintenance, up gradation and Installation of any IT equipment in Islamabad Region
Installation NVR and IP cameras in the region
Provide Technical support to user Issues related to windows, network connectivity, as well as problems associated with hardware and software errors
Configure and manage multifunction network printers in the region
Ensure smooth running of Biometric Attendance Machines in the region
Install software applications, hardware peripheral and devices and problems associated with hardware and software errors
IT Executive
Manage Helpdesk and Junior Desktop support members
Build, configure and deploy Windows XP & Windows 7 Desktops/laptops
Install and configure Windows 2003, 2008 and 2012 servers and domain
Manage Active Directory, Remote Desktop Server, DNS Server, DHCP Server, VPN Server and FTP Server
Configure and Manage Web-hosted emails (Hostgator, Godaddy) and Outlook
Manage VONAGE VOIP phones
Configure and Manage Forefront TMG 2010 and Untangle Firewall
Provide local and remote support to US Clients
Asst. Network Admin
Initiate incident tickets, follow escalation protocol, and work issues to resolve
Provide Helpdesk Support to over 200 users network
Install Software applications, hardware peripheral, update drivers and software as needed
Install and Configure Google Sync for Outlook
Ethernet Cabling and deployment
Replace PC Parts i.e. RAM, HDD, Power supply etc
